Connect with us


How to Troubleshoot HughesNet Slow Connection?



HughesNet is among the very few satellite internet providers in the US. It offers coverage in almost all states from Washington to Florida. The biggest advantage of HughesNet internet is that it offers a good download speed of up to 25 Mbps, even in the areas where getting an internet connection is unimaginable.

However, many customers often complain about speed drops with HughesNet and inquire about ways to solve such issues. Therefore, in this article, we will have a look at some of the most common reasons behind slow internet via the provider and ways to solve them.

Troubleshooting HughesNet Slow Connection

To troubleshoot an internet connection, we usually look at things such as malware, modem/router, and the number of connected devices. Since HughesNet is satellite, troubleshooting the connection will also involve checking other things such as satellite dish location or even the weather.

Check Your Data limit

One of the very first things that you should check with HughesNet or any other satellite internet connection is the data limit and remaining data. Satellite ISPs usually offer high-speed data with soft data limits. Once users go over the defined limit, their internet speed is managed according to the provider’s fair usage policy.

With HughesNet, customers get a download speed of up to 25 Mbps while the data ranges from 10 GB to 50 GB, based on the plan they choose. Once they cross that threshold, their internet speed drops down to 1-3 Mbps.

If that is what has happened to you, then the only option to get back to the previous download speed is to purchase more data by adding data coupons to your account. Otherwise, you can wait until the next billing cycle, as the data will be renewed when the new cycle will start.

There’s a greater chance that this will be the issue with your network and everything else is fine. However, if you have data in your account and the internet is still not working properly, try out other things explained below.

Inspect Dish Antenna and Wires

At times, your satellite internet connection can slow down because of loose wires or damage to the dish antenna. If your internet connection has become slower than usual, inspect that to be sure.

Also, make sure the dish antenna is positioned correctly and nothing has moved it from its place. In case you see that the position has changed, contact HughesNet customer service and inform them about the issue.

Along with that, make sure theirs is no obstacle that is blocking the view of the dish antenna. If the view towards the southern sky is not clear, the signal strength will reduce significantly. That would result in a speed drop and a slower internet connection. So make sure there are no such issues and contact your service provider if you see any discrepancies.

Check the Outside Weather Condition

You might have noticed that HughesNet or other satellite internet providers work well during a clear day while slow down whenever the weather is extreme such as heavy rain or thunderstorm.

That is because a thick cloud cover or other extreme weather conditions disrupt the transfer of signals between the satellite in space and the dish antenna installed at your house. The signals become weaker than usual and cause your internet connection to slow down.

So, if your internet connection is acting out lately, check the outside weather condition. It might be the one causing all the trouble. In case the sky at your place is clear, there’s also a chance that the weather condition at the HughesNet network center is not good.

If that happens, that can also disrupt your internet connection. In such a situation, wait until the weather is clear as neither you nor HughesNet has control over this situation.

Malware & Spyware

If your internet works fine for some devices but slows down on others, that could also mean that the devices are infected with malware.

Malware, spyware, and other viruses are not just harmful to your security and privacy; they also kill the connection speed. Malware uses up the bandwidth allocation of your connection and slows down your internet connection. So, if you are having trouble with your internet connection lately, that can also be because of these issues.

The solution to this? Having an updated anti-virus software. If you don’t have one yet, contact HughesNet as the service provider also offers one for its customers. In case you have subscribed to any already, download it to your computer and run it to check for possible viruses and malware.

The anti-virus will remove the ones that are currently affecting your system and protect you against any such possibilities in the future. So, scan your system regularly and make sure you are safe from any such threats.

Thanks for reading

Disclosure: If we like a product or service, we might refer them to our readers via an affiliate link, which means we may receive a referral commission from the sale if you buy the product that we recommended, read more about that in our affiliate disclosure.