Very rarely, you might come across the dreaded Verification Failed issues on your Apple TV. The issue pops up with the message “Verification Failed There was a problem connecting to the server.” This error might arise on your Apple TV if the server fails to establish a secure connection between itself and your Apple TV. This issue occurs due to issues on the user side or on the Apple service side.
Most of the time, this verification issue can be solved easily using some basic troubleshooting methods. In this guide, I will show some easy solutions to fix the verification issue on the Apple TV.
Possible Causes for Apple TV Verification Failed
Possible causes for the trouble signing into Apple ID include,
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- Your internet connection is poor or unstable.
- The timestamp in your device goes wrong.
- Your app is out of date.
- Problem with the System status of Apple service.
- Your Apple ID needs regulation.
- Temporary malfunction of your device.
- Modifications in System or Network Settings.
How to Fix Apple TV Verification Failure
For any of the causes of the verification failed issue, you shall try out the fixes below.
- Check Your Internet Connection
- Verify Your Date and Time Settings
- Update the Firmware
- Sign out and Sign in to iTunes
- Check the system status
- Reset Your Apple ID Password
- Restore Settings & Remove Recent Channels
- Power Cycle Apple TV
- Reset Your Device
Check Your Internet Connection
If your Apple TV is not connected to a stable Wi-Fi connection, the Verification process might fail. To fix this issue, ensure your Apple TV is connected to a stable Wi-Fi. Restart your internet modem to fix any modem-related internet issues. You can check your internet network’s strength and speed using websites like fast.com.
If you find your internet signal weak, try changing your connection from cellular to WIFI or ethernet cable for a reliable internet connection. If your internet is working fine and you still spot the error, try the fixes suggested below.
Reset Network Settings
Resetting your Network Settings is another simple trick to resolve verification failure errors. Here is how you can reset Network Settings on your Apple TV.
1. To reset the Network Settings, go to Settings on your iPhone.
2. Under the Settings menu, select General.
3. Tap on Reset, followed by Reset Network Settings.
4. Enter your password and once again tap on Reset Network to confirm your action.
After resetting your Network Settings, you have to reconnect your Apple TV to the Wi-Fi by entering its password.
Verify Your Date and Time Settings
If the date and time are wrong on your Apple TV, you will get a verification failed issue. You can quickly fix this issue by correcting the time and date on your TV. Here is how to correct the date and time on Apple TVs.
1. Go to the Settings menu and General on your TV to resolve the issue.
2. Check whether the current region, time, and time zone settings are accurate.
3. If the Time and Date Settings are wrong, turn On Set Automatically option.
Update the Firmware
If the Apple TV firmware is not up-to-date, you will face verification issues on the Apple TV. To fix this issue, update your Apple TV to the latest firmware. Here is how to update Apple TV to the latest firmware.
1. Open Settings on your Apple TV.
2. Click System and select Update Software.
3. Select Download and Install to update your Apple TV.
Once the firmware is updated to the latest firmware, try signing in again.
Sign Out of iCloud on Apple TV
To resolve the verification failure issue, sign out of Apple ID on your Apple TV and try signing in again.
1. Go to the Settings on your Apple TV.
2. Select Users and Accounts.
3. Then, click on Sign Out to sign out from the device
4. Again, Sign in to your account with the necessary details, and try streaming the app again.
Check the System Status
In rare scenarios, the issue may be due to a problem on the Apple service side but not on your end. To find out the availability of the service, check the Apple System Page. The page displays the list of services, and a green dot next to the service denotes its availability.
Reset Your Apple ID Password
It is a good idea to reset your Apple ID password if you haven’t changed it for a while. By resetting your Apple ID password, you can maintain par with Apple recommendations and recent regulations. Additionally, enable the two-factor authentication to avoid failures in the verification process. The two-factor authentication also provides an extra layer of security to your device. You can also enable 2FA on iOS devices like iPhone, Mac, and web.
1. To reset your Apple ID Password, go to Settings on your iPhone.
2. Select your Account name, which appears at the top of the screen, and select the Sign-In & Security option.
3. On the Password & Security page, select the Change Password option and enter your old passcode.
4. Now, your iPhone will prompt you to type the new Apple passcode that you want to reset according to the guidelines provided by Apple service.
5. Re-enter your new passcode once again for confirmation.
6. Select the Change option to set the entered passcode as your new Apple ID password.
7. Finally, you must sign out of your device and sign in with your new passcode to start streaming the service.
Restore Settings & Remove Recent Channels
Sometimes, the verification failed issues may arise after adding new channels or changing the settings in the list. If this is the case, try to remove the recently added channels and restore your TV to the previous settings to resolve the issue.
Power Recycle Your Apple TV
Most of the time, a simple restart will fix the issues that you might face on the Apple TV. So, you can try restarting your Apple TV to fix the verification issue. Here is how to restart your Apple TV.
1. Unplug the Apple TV from the power source.
2. Leave the Apple TV unplugged for 2 minutes.
3. Replug it to the power source and turn on your Apple TV.
Reset Your Apple TV
If none of the above fixes work, try factory resetting your Apple TV. Here is how to reset your Apple TV.
1. Go to Settings on your Apple TV.
2. Click on the System.
3. Select the Reset option and click Reset again.
Once you reset your Apple TV, check if the Verification Failed issue is solved. If resetting didn’t work, contact Apple Customer Support for further guidance on how to resolve the issue.
Frequently Asked Questions
To verify your device for Apple TV, sign in with your Apple ID and password. Sign-in notifications will appear on your device. Then, select Allow to receive your verification code. Type your verification code on your device to verify your device.
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