You must be wondering how to restart the PS5 console when the PlayStation 5 console has frozen on one screen. Otherwise, your console isn’t responding to controller inputs or won’t shut down as well, and you are probably not alone. This happens from time to time with specific games and apps on any PS5 console.

The Causes can be :

  • Over-heating, try not to obstruct the cooling vents on your PS5 console
  • Database issue, try to restore the Databases often to avoid issues.
  • You suspended the device and resumed, and some critical data went missing from the memory during the process.
DualSense™5 Wireless Controller

How to Identify the Issues in PS5

You can use Sony’s official PlayStation self-diagnosis tool. Answer the questionnaires to get a solution.

how to restart ps5 self diagnostic

How to Restart PS5

[1] The first thing to do is to power down your PS5 console. To power down, press and hold the Power button on the front of the console.

[2] Keep holding the Power button for several seconds until you hear a beep.

press and hold power button on your ps5 console to power down

[3] To boot up your PS5 console again, press the power button momentarily or tap.

Rebuild your Database

Sony themselves recommends a database rebuild to resolve frozen conditions.

Rebuilding the database scans the entire SSD drive content and creates a new database. This operation may take a long time if you have more data on disk.

[1] Press the Power button until the PS5 system beeps twice and turns itself off.

[2] The power indicator blinks a couple of times before turning off.

[3] Once the console is powered off. Press and hold the power button for at least seven seconds, only releasing it when you hear the second of two beeps.

[4] Connect a DualSense 5 wireless controller via a USB cable.

how to restart ps5 connect dualsense controller to PS5 with Type C usb cable

[5] Once DualSense 5 controller is connected, press the PS button on the controller. Your system should now be in Safe Mode.

Press PS button on Dualsense 5 controller to enter Safe Mode screen

[6] Once you are in Safe Mode, please highlight 5. Rebuild Database, by using Analog Stick (L) or the D-Pad keys on your DualSense 5 controller.

Tilt Analog Stick (L) up or down to highlight items on the vertical list in Safe Mode screen.
Tilt Analog Stick (L), Up or Down, to highlight items on the vertical list in the Safe Mode screen.
Use directional keys on D-Pad, up or down to highlight the items on the vertical menu in Safe mode screen.
Use directional keys to highlight the items on the vertical menu in the Safe Mode screen.
PS5 Safe Mode Screen

[7] Once the option Rebuild Database is highlighted. Press X on the controller to complete the selection.

Press X to rebuild database

After performing a database rebuild, if the freezing issue is persistent, then you may have to reinstall the system software, which will wipe the hard drive and restore the console to the state when it was used for the first time after unboxing. So make sure you back up the entire data you wish to retain after a fresh reinstall.

Related: How to Reset PlayStation 5

Frequently Asked Questions

Will a hard restart brick my PS5?

No. A hard restart cannot brick your PlayStation 5, as it doesn’t use a spinning HDD anymore like the PS3 or PS4 consoles of yesteryear.

Will rebuilding the database affect my saved game data and other files?

No. Rebuilding the database won’t affect any files on the SSD. It would just update the system tables alone.

How long with rebuilding the database take?

It depends on the amount of data and files on your SSD.