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Understanding The Different Types Of Business Phone Systems



Types Of Business Phone Systems

Communication is vital for businesses to survive and thrive. Although there are many ways we can communicate with our customers and suppliers, such as via email, instant messaging, letters, social media, and text, there are times when we want to simply speak to someone, or actually need to. This is why every business should have a decent and reliable business phone system in place. Finding one to suit your needs doesn’t necessarily mean the most expensive, but one that can help you do your job with ease, no matter where you are. If you’re looking for business phone systems, here are the different types currently available.

Cloud-Based VoIP Systems

A Voice over Internet Protocol (VoIP) system provides a similar service to a traditional branch exchange (PBX), but for the fact it’s hosted in a cloud, as opposed to requiring an on-site box. This can often be provided if this is what you need or want, but there are advantages to using a cloud-based system. 

Your voice gets converted into a digital signal, allowing you to make calls over the internet. You’ll spend less money if your calls are made via a cloud-based VoIP system because you’re not paying for hardware or its maintenance. This means your business phone lines are no longer the traditional type but are instead internet-based. Well, cloud-based, or hosted, if you want to be specific. Another advantage worth considering is that a cloud-based system allows you to make or receive calls on your mobile, computer, laptop, or work phone – virtually anywhere. This means you’ll never miss a call again, which will benefit your business to no end. 

On-premises VoIP Systems

Some businesses may prefer a VoIP system that’s on their premises, for whatever reason, and that’s fine. With the right system, you can still manage to save money and have some nifty features for your business phone system as well. 

Not only can your current employees have their own direct line and voicemail inbox, so can any new employees joining your business, without any hassle. All that you’ll need to do is to provide the handsets. You can even have your business phone system linked to your customer database so that when customers ring, you’ll know who they are instant.

You may even decide to have music for customers to listen to when they’re waiting to speak to one of your employees. This may be handy if you tend to have a high volume of customers calling. If so, you may want to invest in some appropriate headsets so that your employees have their hands free to type or complete any work on behalf of the customer whilst they’re speaking to them.

Mobile-based Systems

If you have employees that are on the move, constantly out of the office, or have offices all over the place, a mobile-based phone system may be the right business option for you. You’ll usually have the option to use an existing number or getting a new one, solely for business use.

With an online portal and app, you’ll be set up to use your mobile-based system wherever you are. You’re also able to manage all your business’s other mobiles and calls, just like you would with an advanced phone system. Your employees can also have more control over their business calls, with you all having the flexibility where and when to take your calls.

More businesses becoming flexible concerning where their employees work and when having a mobile-based system allows for this flexibility to continue. It won’t compromise your business’s ability to communicate with its customers. If anything, it’ll mean your business is less likely to lose customers. 

Once you know what type of business phone system you need, it’s worth taking your time to look into what providers are available in your area. Once you have this information, have a look at online reviews and forums to see how previous or existing customers have found their service. Your business needs to be able to rely on this phone system, and your clients do too.

Types Of Business Phone Systems

It’s worth noting that over the last few years, businesses have begun to realize that VoIP has many advantages and benefits over traditional telephone systems. Its popularity has led to this particular business phone system being the main telephone solution for many industries.

An insufficient service will inevitably lead to a loss in profits for your business, so make sure you know everything you need to know about your business phone survivor. Make a list of questions to ask your top three potential providers before you make your final decision.

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