Have you encountered a black screen or loading issues on the Apple TV app on your PS5? If yes, you would know how disruptive the issue can be while streaming your favorite show or movie on the console. There are many possible reasons for Apple TV not working on PS5, such as network connectivity issues, corrupted cache, out-of-date app and console software, etc.
Bugs and glitches in the app can also cause instability in the performance of Apple TV on PS5. You can find a reliable solution for all related issues through our troubleshooting guidelines.
Possible Causes for Apple TV Not Working on PS5
Apple TV might fail to work properly on PS5 for various reasons. Some of the possible causes for the issue are:
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- Unstable internet connection
- Outdated Apple TV app
- Out-of-date version of PS5
- Server issues
- Corrupted cache and files
How to Fix Apple TV Not Working on PS5
You can try the following troubleshooting guidelines to fix Apple TV not working on your PS5. In most cases, you can resolve the issue all by yourself.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the Internet Connection | Sign out & in on your Apple TV app | Update PS5 System Software |
Check Apple TV Servers | Delete Apple TV Saved Data | Delete Cache Files |
Check PSN Server Status | Restart Apple TV app on PS5 | Restart the Console |
Reboot Your Modem and Router | Uninstall and reinstall Apple TV on PS5 | Reset Your PS5 |
Switch to a Wired Connection | Update Apple TV app |
Check the Internet Connection
In order to stream Apple TV, you need a stable internet connection on your PS5. Based on the quality of the video you stream, you would require at least 3 Mbps internet speed. Check your internet speed before you change your internet plan or upgrade to a new and better router. You can perform a speed test on your console using the below steps.
1. Click on the Settings icon at the upper right corner of the PS5 home screen.
2. Move to the Network section and choose Connection Status.
3. Then, select Test Internet Connection.
Fixing the fluctuations in the internet connection can help fix the Apple TV not working issue on the console.
Check the Apple TV Servers
If there is any server outage, Apple TV will not load on your PlayStation 5. There’s not much we can do for server issues of the streaming app. We will have to wait till Apple TV rectifies the issue in such cases. There are dedicated websites like Downdetector that enable us to check the server status of various streaming services, including Apple TV.
Check PSN’s Server Status
If there are no issues with Apple’s server, the problem might be with the PSN server. There isn’t much that you can do about it other than wait for it to resolve. The PlayStation Network is usually quick to resolve such issues. They are also known for updating such issues and the status of such issues on their social media handles. You can check the PSN’s server status either through their official website.
Reboot Your Modem and Router
One other fic for internet-related issues is to restart your modem and router. There is a high probability of your internet coming back after this. You can reboot your modem or router by following our instructions.
1. Remove the power cable from your router or modem.
2. Wait for up to 20 seconds.
3. Plug the power cable back into your modem or router.
4. Wait a few minutes and then power your router or modem to test the internet connection.
Switch to a Wired Connection
Switch to a wired internet connection if your Wi-Fi network is an issue. Connect your PS5 to the internet using the Ethernet cable for a better internet connection. Switching to a wired connection is known for improving download speeds and an improved internet speed.
Sign Out & In on Your Apple TV App
In the Apple TV app, sign out of the app and try to sign in after a minute using your Apple ID. This method will resolve minor glitches in the app and start working normally.
Delete Saved Data of Apple TV
Corrupted data files of the Apple TV can also be a reason why the app is not working on your console. Deleting Apple TV saved data from PS5 will help in this case. Here is how you can do that.
1. Open your PlayStation 5 Settings.
2. Go to Storage → Saved data.
3. A list of apps will be displayed. Select Apple TV.
4. Press Options on your DualSense controller.
5. Select Saved App data from the menu.
6. Click Delete and restart your console
7. Open the Apple TV app and log in using your credentials.
Restart Apple TV app on PS5
Restarting the Apple TV app on your PS5 can fix minor glitches and bugs.
1. On your PS5 home screen, go to Media.
2. Select Apple TV app and highlight it.
3. Press the Options button on your DualSense controller.
4. Choose Close App to close the app on your PS5.
5. Go back to your home screen and open the Apple TV app.
Update the Apple TV App
It is best to update your Apple TV app to the latest version so that you can enjoy streaming its content without any issues. Using an out-of-date app version may lead to performance-related issues on the console. You can update the Apple TV app to the latest version through the following steps:
1. Head to the Media tab on the PS5 home screen.
2. Click on the All Apps icon in the upper left corner.
3. Highlight the Apple TV app and hit the Options button on the controller.
4. Choose the Check for Update option.
5. Install the latest version of the Apple TV app, if there is any.
Uninstall and reinstall Apple TV on PS5
Try uninstalling the Apple TV app on your PS5 and reinstall it. This will fix minor glitches and bugs and fix Apple TV not working on PlayStation 5.
1. Open the Media tab on your PS5 home screen.
2. Click on the Apple TV app and highlight it.
3. Press the Options button on your DualSense controller.
4. Choose the Delete option.
5. Go back to Media and search for the Apple TV app.
6. Click Download to reinstall the app.
Update the PS5 System Software
Ensure your PS5 system software is updated to its latest version. An outdated system software can also be a reason for the malfunction of the Apple TV app. You can perform software updates on your PS5 to fix Apple TV not working on the console. To update your console system software:
1. Go to PS5 Settings and choose System followed by System Software.
2. Scroll to the System Software Update and Settings option and select it.
3. Click on the Update System Software.
Now, your PS5 will detect the pending updates and update your console to the latest version.
Clear Cache on Your PS5
The corrupted cache and files in your PS5 will cause issues like freezing, buffering, and not loading. To resolve such issues while streaming Apple TV on your console, you can clear the PS5 cache on the console. Follow the steps to do so:
2. Then, press the Power button on your console and hold it for a few minutes until you hear two beep sounds. Doing this will put your PS5 in Safe Mode.
3. Select Clear Cache and Rebuild Database and choose Clear System Software Cache.
4. Then, click on OK.
Restart Your PS5 Console
Rebooting your PS5 is a standard troubleshooting fix suggested for various errors on your console. You can restart your PlayStation 5 through the following method:
1. Hit the PS button between the control sticks on the DualSense controller.
2. Select the Power icon from the Control Center menu.
3. Choose the Restart PS5 option.
Factory Reset Your PS5
If none of the above fixes worked, resetting your PS5 console to factory settings is the last solution.
1. Open your PS5 Settings and select System.
2. Click on the System Software option.
3. Tap on the Reset Options.
4. Three options will be displayed. Choose Reset Your Console.
5. After resetting, download the Apple TV app and check if it works.
FAQ
Apple TV may not work on your PS5 due to network connectivity issues, server issues, corrupted cache, etc.
Yes, you can download the Apple TV app on your PS5.
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