Did your PS5 controller mic suddenly stop working during gaming sessions or video chats? Are you looking for a solution that works? Look no further, and you have come to the right place. We have been through this issue and know what to do and how to fix it.
When the PS5 mic stops working, the trouble usually is a muted controller, incorrect settings, or a faulty mic. These are some of the most common issues that we have faced. Our methods are all tried and tested. You have to figure out where the problem lies and solve it using our troubleshooting guide.
Causes for PS5 Controller Mic Not Working
The first step in solving any issue is figuring out what’s causing the problem. Please have a look at our list of causes for you to consider.
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- Muted mic
- Incorrect mic settings
- Faulty microphone
- Damaged controller
- Software glitch/ bug
How to Fix PS5 Controller Mic Not Working Issue
Knowing what’s causing the problem is impossible if you do nothing. If you take your PS5 and its controller to a professional service place for every minor problem, that’s all you will have time for. Try some troubleshooting at home before you make that decision. Simple issues need simple solutions, and we have them right here.
Unmute Your PS5 Controller
The DualSense controller is a compact device that can easily accommodate between your hands. That’s great for gaming and, at the same time, increases the chances of us muting the mic by accident. If the mute button is enabled on your controller, your PS5 controller mic will be turned off and your friend won’t be able to hear you speaking.
This fix is the quickest and easiest fix you will come across since the problem will be resolved just by a click. Press the mute button on the controller again to unmute the mic. That should do it.
Check Your Mic Settings
Check if the default sound settings are set to your controller, not an external audio system. If so, you must change the settings to your controller’s mic.
1. Open Settings on your PS5.
2. Click on the Sound option.
3. Select Microphone.
4. Set the Microphone on Controller as your Input Device.
Ensure your controller mic is not on mute, and check if your microphone is working. If the mic’s settings were the issue, that should solve it.
Check and Adjust the Microphone Level
If your default input is your microphone and it is not muted, the problem could be with the microphone level. The microphone level must fall under the Good range for proper audio output. This can be checked and adjusted manually through settings.
1. Open your PS5 Settings.
2. Tap on Sound and select Microphone.
3. Click on the Adjust Microphone Level option.
4. Try speaking into your microphone and see how far along the Input Volume goes. It must reach Good.
5. If not, adjust the Microphone Level slider given below until the Input Volume reaches Good.
Switch to Current Voice Chat
People on the other side can only hear you if you were engaged in a voice chat and left it properly before entering into a new party or voice chat. This can be resolved within a minute.
1. Press the PS button twice continuously on your controller.
2. Your Control Centre will appear.
3. Click on the game base option.
4. Tap on Go to Voice Chat and select View Voice Chat
5. Press the Leave Voice Chat option found on your voice chat menu.
You can now return to your voice chat; the microphone should work fine.
Check the Microphone on Your Headphone
If you are using headphones on your controller, ensure your headphones are not faulty. Plug in a different headphone and see if the microphone is working. A faulty headphone will go easier on your pockets than a faulty controller or console. Replace it with a new one.
Check if Your Controller Mic is Working
The previous method is an excellent way to confirm whether your controller’s microphone is working. When you speak into your microphone, the Input Volume should show variations. The slider will move up. If that did not happen and the slider remained unmoved, then the problem is with your microphone, not its settings.
Well, it is always better to double-check things. So, connect your PS5 controller to your PC or any other device and check if the microphone works. If there is no audio output, the problem is with your controller or microphone.
Check Your Internet Connection
Sometimes, if the other person cannot hear your voice, the problem could be your internet. Check if you and your friend both have a strong internet connection. A weak internet connection can interrupt the microphone’s function.
Reset Your Controller
Resetting your controller changes its settings to the default factory settings. The reset button is a tiny hole in your controller’s back. Use a pin or other sharp pointed object to access it. Press and hold the reset button on the controller for a few seconds to complete the process.
Update Your Controller
Another reason for the issue on your controller could be an un-updated firmware. You can update your controller by connecting your controller to your PS5 console using a USB cable.
1. Open your PS5 Settings.
2. Go to Accessories.
3. Click on Controller.
4. Tap on the DualSense Wireless Controller Device Software.
5. Press Update to update your controller to the latest firmware available.
Check Your PS5 Console
If your controller worked on your PC or other devices, the problem could be with your console. You can check that by connecting a different controller to your console. Try both wired and wireless for certainty.
If the new controller microphone works, then your console is working fine. If the new controller has the same issue, the problem could be with your console. Again, this could be because of a software glitch or bug that can be solved easily by restarting your PS5 or updating the PS5.
Restart Your PS5
Restarting your PS5 will resolve minor unknown glitches since the process refreshes your system. This is easier and simpler compared to other methods.
1. Press and hold the power button on your PS5 console until you hear two beep sounds.
2. After a few seconds, press the power button to turn on your PS5.
Note: Make sure you do not have any unsaved data running on your console when you restart it.
Update Your PS5 System Software
Software updates are being made available from time to time to avoid such issues from happening. It is crucial to keep your PS5 console updated at all times.
1. Go to your PS5 Settings.
2. Click on System.
3. Select the System Software option.
4. Tap on System Software Update and Settings.
5. If an update is available, it will be shown there. Select Update System Software to update your PS5.
Reset Your PS5 Console
If no update is available or the problem persists even after an update, try resetting your PS5 in safe mode.
1. Press and hold the power button for approximately three seconds to turn off your PS5.
2. Hold the power button again until you hear two beep sounds.
3. Connect your controller to your PS5 using a USB cable and press the PS button on the controller.
4. This will activate Safe Mode on your PS5.
5. Select the Reset PS5 option and press the X button on your controller.
6. Your PS5 will reboot once the reset process is over.
Contact PlayStation Support
If you tried all the above troubleshooting methods and the microphone is still not working, the problem could be more complex than expected. That’s when you gracefully step down from being your hero and contact a real professional. You can reach out to the PlayStation Customer Support for guidance.
FAQ
If your PS5 controller microphone is not working, the problem could be a muted controller, improper setting, or a faulty microphone.
If your friends cannot hear you while playing a game, the problem could be with your controller’s mic or internet connection.
If you can hear others but others can’t hear you while using a wired headset on PS5, the problem could be with your headset’s mic.
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