Though the PS5 is a powerful gaming console, it is prone to technical issues just like every device. A few days back, I booted my PlayStation 5 into Safe Mode to resolve bugs in my console. All of a sudden, my PS5 got stuck in Safe Mode and failed to move to the home screen. Instead of offering me a solution, the troubleshooting tool turned out to be a problem for me. I browsed the internet for a suitable measure to get my PS5 out of Safe Mode. Through trial and error, I have found the best troubleshooting methods for PS5 stuck in Safe Mode.
PS5 Safe Mode is a primary troubleshooting tool that lets you run your gaming console with minimal functions. When your PS5 gets stuck in Safe Mode, it creates a Safe Mode loop and prevents you from accessing the PS5 with full functionality. As I discussed this issue with other PS5 users, I came to know that this issue is common among PS5 users. Some users shared that their PS5s were stuck on Safe Mode with many options greyed out. This troubleshooting guide will address all those issues and help your PS5 get out of Safe Mode.
Reasons for PlayStation 5 Stuck in Safe Mode
It is hard to pinpoint the exact reason why your PlayStation 5 is stuck in Safe Mode. There can be many factors that contribute to the PlayStation 5 stuck-in Safe Mode issue. I have listed down the possible causes of the problem based on my research and personal experience. Understand these reasons to figure out the suitable troubleshooting method for the problem at hand.
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- Any software issue
- A glitch in the PS5
- An obstructed or failed PS5 system software update
- Loose or faulty cords
- A problem with the hardware
Because of these reasons, your PS5 gaming console is stuck on a Safe Mode Loop. You need to break free from the cycle to boot your console normally and let your PS5 run smoothly.
How to Fix PS5 Stuck in Safe Mode
After learning the reasons, it is time to discover the troubleshooting tricks for fixing PS5 stuck in safe mode in minutes. Without further ado, let us get started with the process.
Restart the PS5
Whatever issue you face, a simple restart on the PlayStation 5 delivers effective results. Sometimes, cache files or glitches in the PS5 gaming console can prevent the device from working seamlessly. You can restart the PlayStation 5 console to clear these corrupted temporary files and fix minor bugs. It takes no time to leave the Safe Mode screen in a normal scenario.
All you need to do to get your PS5 out of Safe Mode is to choose the Restart PS5 option in the Safe Mode menu. The option to restart is usually present as the first option in the menu, making it easier to pick this option.
Once you select this option, your PS5 will start the restart process and move out of Safe Mode. What can you do if the restart option is grayed out? In that case, you can do a restart using the following instructions.
1. Locate the Power button on the PS5 gaming console. If you are using the disk version, you can find the Power button on the left side of the console.
2. Press the Power button and hold it for 10-15 seconds.
3. Release the button once you hear a beep sound. Doing this step will turn off the PS5.
4. Wait for a few seconds after turning off the console.
5. Finally, press the power button to turn on your PS5.
Once you have completed the restart, your PS5 console should be out of your Safe Mode. If your PS5 reverts back to the Safe Mode, you can move on to the next fix.
Disconnect and Reconnect PS5 Controller
You must have connected the DualSense controller to your PS5 while booting your PS5 into Safe Mode. If the connection is not done properly, it can lead to your PS5 stuck in Safe Mode. An appropriate solution is to disconnect and reconnect the PS5 controller to your PS5. Here’s how you can make the connection firm and secure.
1. Turn off the PlayStation 5 by hitting the Power button on the PS5 console.
2. As a next step, press the Power button to turn on your PS5.
3. At the same time, remove the USB cable from your PS5 controller.
4. Press and hold the Power button on the device until you hear two beep sounds.
5. Now, reconnect the USB cable to your PS5 controller. Make sure you have properly connected your PS5 controller this time.
6. Your PS5 will now enter into Safe Mode, and the Safe Mode menu will appear on the screen.
7. Finally, use the navigation keys on the PS5 controller to check if your PS5 recognizes the controller.
If it does recognize, you can select any option on the menu to get your PS5 out of Safe Mode. This method is not just helpful for breaking your console free from the Safe Mode. But it also prevents the problem from occurring in the future if the fault is with the connection.
Restore the PS5 to Default Settings
Suppose reconnecting the PS5 controller does not provide the intended result. The next best choice is to restore your PS5 to default settings. You can restore your PS5 to the default settings to fix the problem without losing any game or app data. Since you are stuck in Safe Mode, you can scroll to Option 4, labeled as Restore Default Settings. You can select this option to restore your PS5 console to factory settings by removing all the settings and configurations.
This is a convenient way to start your PS5 fresh since you will not have to navigate to PS5 Settings to perform this function. Your PlayStation 5 will complete the restoration process and restart on its own. After the restart, your PS5 should be out of the Safe Mode. In case the problem exists, your PS5 screen will picture an error message “Something went wrong.” Proceed with the next solution in such a situation.
Clear the System Cache
Cache files are a common reason for a malfunction in any smart device, including the PlayStation 5. While PS5 stores these temporary files to speed up daily tasks, these piled-up cache files can become corrupted over the course of time and disrupt the performance of the PS5 console. Thus, clearing these cache files on the PlayStation 5 on an occasional basis can address the root cause of the problem and help your console get out of the loop. From the available options on the Safe Mode menu, choose the Clear Cache and Rebuild Database option. You can find this setting in Option 5 on the menu.
Your PS5 screen will present you with two options. Since removing cache files is your priority now, select the Clear System Software Cache option. On the next page, there will be a prompt asking you to confirm the procedure. Click on the OK button to start the process. Your PS5 console will take time to clear all the system cache, depending upon the storage volume of your console. Wait till your console removes all the cache files on the console. Once the procedure is complete, your PS5 will automatically restart. The PlayStation 5 should now be out of the Safe Mode.
Rebuild the Database
Another potential way to resolve the process is by rebuilding the database. You can continue with this process if clearing the system cache did not get you out of Safe Mode. Similar to the previously discussed method, select Clear Cache and Rebuild Database under Option 5. You will be given two options on the PS5 screen. This time, you should go for the Rebuild Database option.
PS5 Rebuild Database is a unique feature in the Safe Mode that recreates the list of all apps and games downloaded on the console. Many users find this feature helpful since it helps resolve many errors, including PS5 stuck on Safe Mode.
Change the Display Resolution
Sometimes, the display resolution on the PlayStation 5 can be the reason why your PS5 is stuck in Safe Mode. If the PS5-connected TV does not support the high resolution you have set on the console, it can cause issues like freezing. To rectify this problem, go to Option 2, which is Change Video Output. Now, select this option from the menu to display the setting for changing resolution. Once chosen, you can notice the Change Resolution option on the screen.
Choose this setting and change your PS5 resolution to a lower one. This trick will work for you if the problem occurs because of the incompatible resolution. Try restarting your console after changing the resolution. Your PS5 console should start without any trouble. If not, you can blame the outdated PS5 system software for the problem and proceed with the updation process.
Update the PS5 System Software
Running your PS5 on outdated system software can cause the console to get stuck on Safe Mode and result in lags. Sony fixes software issues and releases new features through every update. You should regularly update the PS5 system software to prevent these issues. Let us continue with the updation process to resolve the software bugs.
1. On the Safe Mode menu, choose the Update System Software option, which is Option 3.
2. You can choose to update the PS5 either using the internet or from the USB drive.
3. Choose the Update Using Internet option if you have connected your PS5 to the internet.
4. On the new page, click on the Update button to confirm the updation process.
Alternatively, you can update your PS5 from the USB drive using the following procedure. But you should have a FAT 32 USB drive with a minimum of 460 MB free space for the process.
1. Create a folder named PS5 and a subfolder named UPDATE on the PC.
2. Go to the PS5 system software update page and download the PS5 console update file under the Update system software section.
3. Save the update file in the UPDATE subfolder as PS5UPDATE.PUP.
4. Now, go to the Update Using Internet option and choose Update from USB drive.
5. Your PS5 console will locate the update file and install the software updates.
6. The PlayStation 5 will restart after installing the updates and exiting Safe Mode.
Reset the PlayStation 5
At this stage, it becomes clear that you are still stuck with the issue. In that case, you should proceed with the advanced technical measures. Let us start with resetting your PlayStation 5 to resolve the PS5 stuck in Safe Mode problem. Before you start with the factory reset process, you should know that resetting removes all the user data and settings on the console. So, make sure to back up all the necessary data on the cloud storage. After you complete the reset process, you can restore the data from the cloud storage and access them smoothly.
On the Safe Mode menu, move to Option 6, which is Reset PS5. Select the option and confirm the resetting process when prompted. Your PS5 will take some time to complete the reset process and restart the PS5 console without any trouble. If the issue still continues to bother you, then pick Option 7: Reset PS5 (Reinstall System Software) from the list of available options on the Safe Mode menu. Along with user data, the PS5 system software will also be deleted on the PS5 console. After the process is over, the console will restart and escape from the Safe Mode. You can then use a USB storage drive to reinstall the PlayStation 5 system software.
Contact the Sony Support Team
When none of the above fixes provide the expected result, it seems like the issue needs more advanced measures. This is the right time to seek technical help. Sony’s customer support team can give you effective technical assistance and help you fix it in a few minutes. If you are not yet out of warranty, then you can request the Sony support team to resolve the problem without any additional cost. You can visit the PlayStation support page and raise your request as a ticket.
FAQ
Yes, you can get your PS5 out of Safe Mode without any loss of data by restarting your PS5 in Safe Mode.
You can disconnect and reconnect the PS5 controller to the console to resolve the syncing problem in Safe Mode.
Some users reported that their PS5s got stuck in Safe Mode with only Option 7 and Option 8 displaying, but the other options grayed out. In such cases, choose the Reset PS5 option, which is Option 7, to get the console out of Safe Mode.
Some of the preventive measures you can take for the problem are keeping your PS5 system software updated, regularly checking the cables and cords, placing the PS5 in a ventilated area, and avoiding forcing a shutdown on the console.
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