Apple TV is one of the most advanced and reliable streaming devices that cater to all the entertainment needs of its users. While the Apple TVs are very reliable, you might come across a few minor issues every now and then. One of the most common issues is that Apple TV keeps restarting, which can get quite annoying while streaming content.
You can easily fix this issue using some of the common troubleshooting fixes, like updating the firmware of your TV, power cycling your TV, and a few other fixes. In this guide, I show you all the possible ways to fix the Apple TV restarting issue.
Reasons Why Apple TV Keeps Restarting
Here are some of the common reasons why your Apple TV might keep restarting.
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- HDMI and power cable-related issues
- Network-related issues
- Outdated Apple TV firmware
- Issues with app data
- Over-heating
- Hardware-related issues.
Method to Fix the Apple TV Restarting Issue
There are multiple steps involved in fixing the Apple TV issue. So, we can always try it all in order and see which method works best for you.
Check the HDMI & Power Cable
If your Apple TV is in a restart loop, check the HDMI and power cable of your Apple TV. A loosely connected HDMI or power cable might be the reason for the restart loop. Remove the HDMI cable and power cord from your Apple TV and re-plug them. Check if there are any physical damages on the cables, and if you find any, replace the cables.
Finally, check the HDMI port of your TV. If the HDMI port is damaged or not working properly, switch to a different HDMI port. Now, check if the issues are gone or move to the next fix.
Restart your Apple TV
Manually restarting your Apple TV can fix the restart loop issue on your Apple TV. You can either restart your Apple TV from Settings or use your Apple TV remote. Here is how to manually restart your Apple TV.
To restart from Settings: Go to Settings → Select System → Select Restart.
To restart using remote: Press and hold the < back button (2nd gen or later) or Menu button (1st gen) and TV button until the Apple TV restarts.
Now, unplug your Apple TV from the power source, wait for a minute or two, and plug it in again. Once the Apple TV restarts, check if the restarting loop issue is fixed.
Check Internet Connection
As strange as it might sound, an unstable internet connection can also be the reason why your Apple TV keeps restarting. So, ensure that you connect your Apple TV to a stable WiFi network. If you are facing a poor internet connection, restart your home network router and check if the issue is fixed.
You can also try setting your IP and DNS to automatic on your Apple TV. To do that, go to Settings → General → Network → Select your current network and set Configure IP and Configure DNS to Automatic.
If you are using a WiFi network, try to bring the router closer to the Apple TV or connect your Apple TV to the internet using an ethernet cable.
Disable Background App Refresh
Turning off the Background App Refresh setting on Apple TVs has fixed the restart loop issues. Here is how to disable Background App Refresh on Apple TV.
1. On your Apple TV, open Settings.
2. Select General and scroll down to the Usage section.
3. Select Background App Refresh and turn it Off.
Once you turn off the Background App Refresh, check if the restarting issue on your Apple TV is fixed. If the issue persists, move to the next fix
Update Apple TV Firmware
An outdated Apple TV firmware can also be the reason why your Apple keeps restarting. Updating your Apple TV firmware to the latest version will help you get rid of this issue. Follow the steps below to update your Apple TV.
1. Go to Apple TV Settings and select System.
2. Now, select the Software Updates option.
3. Select Update Software and select Download and Install if there are any pending software updates.
Once you update your Apple TV, check if the restarting issues are fixed. If not, move to the next fix.
Reset your Apple TV
If updating Apple TV didn’t help you with fixing the issue, you can try factory resetting your Apple TV. Factory resetting will remove all the issues and glitches that can cause issues like restarting loop. Here is how to factory reset Apple TV.
1. Open the Settings app on your Apple TV.
2. Select System or General (3rd gen or earlier).
3. Select Reset and choose Reset/Reset and Update (4K & HD) or Reset All Settings/Restore (3rd gen or earlier).
Once your Apple TV is reset to factory settings, set up your Apple TV and check if the restarting issue is fixed.
Restore Apple TV Using iTunes
If you are unable to access the Settings of your Apple TV due to the restarting issues. You can use the Finder or iTunes app on a Mac or Windows PC to restore your Apple TV and fix the restarting issues. Here is how to do it.
1. Unplug all the cables from the Apple TV, including the power and HDMI cable.
2. Connect your Apple TV to your Mac or Windows PC using a USB-C cable.
3. Open the Finder (on Mac with macOS Catalina or later) or iTunes (on Mac with macOS Mojave or earlier or Windows PC).
4. Select the Apple TV in the sidebar of the Finder. On iTunes, you can find the Apple TV on the top bar or source list.
5. Click Restore Apple TV to factory reset your Apple TV and update the software of your device.
Once the device is reset, turn on your Apple TV and check if the issues are fixed.
If none of the above fixes helped in fixing the issue, you can try contacting Apple Customer Support. They will guide you on how to fix the issues or what to do next.
FAQ
If you experience the issue when Apple TV automatically disconnects from the internet, it can be due to an issue with the interface.
It can be due to outdated firmware, so make sure the Apple TV and the Netflix application are up-to-date for a better experience. By doing so, we will be able to fix the Apple TV restarting issue while accessing the Netflix app.
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