Crunchyroll is the go-to streaming destination for watching all popular animes on your PlayStation 5. However, you might encounter issues like buffering, crashing, black screen, and other issues on Cruchyroll on PS5. These are some common issues all Crunchyroll not working issues faced by PS5 owners and are easily fixable.
If you’re facing these or any other issues with the Crunchyroll app on your PS5, use this troubleshooting guide to fix and continue streaming anime.
Possible Causes for Crunchyroll Not Working on PS5
Crunchyroll may not work properly on your PlayStation console for the following reasons.
Information Use !!
Concerned about online trackers and introducers tracing your internet activity? Or do you face geo-restrictions while streaming? Get NordVPN - the ultra-fast VPN trusted by millions, which is available at 69% off + 3 Months Extra. With the Double VPN, Split tunneling, and Custom DNS, you can experience internet freedom anytime, anywhere.
- Low or no Internet Connection.
- Pending or Missed app updates.
- Pending or Missed system software update.
- Corrupted cache and temporary files.
- Crunchyroll server-internal issues.
Crunchyroll Not Working on PlayStation 5 – Possible Fixes
When Crunchyroll is not working properly on your PS5, any of these solutions might help fix your issues.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check Internet Connection | Update Crunchyroll on your PlayStation Console | Update your PlayStation System Software |
Check Crunchyroll’s Server Status | Delete Saved App Data | Delete Cache and Temporary Files |
Check the Server Status of PSN | Delete and Reinstall Crunchyroll on your console | Restart the PS5 |
Reboot the Modem or Router | Reset Your PlayStation 5 Console | |
Use a Wired Connection | ||
Change the DNS Settings |
Check Internet Connection
Before trying all the other solutions, ensure your PS5 is connected to the internet.
1. Go to Settings on your Console.
2. From Settings, open Network and select Connection Status.
3. Click Test Internet Connection.
4. Your PS5 will run a network test and display a detailed result containing accurate network speed, bandwidth, etc.
If your console is not connected to the internet, make sure to connect to a steady bandwidth speed.
Check Crunchyroll’s Server Status
Sometimes, errors experienced by Crunchyroll users might be due to Crunchyroll having issues with their server. There is nothing we can do to fix this because we do not have access to the servers.
However, you can always check up on the server with the help of server monitoring websites like Downdetector that provide constant updates about the server’s status.
Check the Server Status of PSN
Crunchyroll may not work on your PS5 when there’s an ongoing server outage with the PSN. There’s not much you can do to fix the issue. You must wait until the PlayStation Network works on the issue and bring their servers up. As PSN is known for its reliability, you can expect its team to fix server issues quickly.
You can check the server status of PSN through their official website. If there is no issue with their servers, the page will display ‘All services are up and running.’
Reboot the Modem or Router
Crunchyroll may not work on your PS5 when your internet connection is unstable. You can fix the network connectivity issues by rebooting your modem or router. A simple restart on your modem or router might make Crunchyroll work on your PS5 without interruptions. Here’s how you can do it.
1. Unplug the modem or router from a power source.
2. Wait for at least 20 seconds.
3. Plug the modem or router back into the power source and test your network connection.
Use a Wired Connection
Sometimes, interferences in your wireless connection can cause Crunchyroll to not load on your PS5. If so, you can use a wired connection to ensure a stable internet connection. The wired connection improves your network connection and may help you stream Crunchyroll on the PlayStation 5 smoothly.
Change the DNS Settings
If the network issue persists, then you can change the DNS Settings on your PS5. Altering the DNS Settings can help you get the best out of your internet connection and fix Crunchyroll not working on your PS5. Here’s how you can do it.
1. Navigate to Settings on the PlayStation 5.
2. Scroll to the Network option and choose Settings.
3. Select Set Up Internet Connection and tap on Set Up Manually.
4. Go for the Use a Wi-Fi option or Use a LAN Cable based on what network you use.
5. Choose DNS and set it to Manual.
6. Change Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4.
7. Then, click on Done.
Update Crunchyroll on your PlayStation Console
One of the main reasons the Crunchyroll app is not working on your PS5 might be a missed app update. Here’s how you can check if you have a pending update.
1. Switch to the Media tab on your PS5 and select Crunchyroll app.
2. On your Controller, press the Options button.
3. Select Check For Update from the popup menu.
4. Click Update to install the latest version of Crunchyroll on your PS5.
Deleting Saved App Data
Sometimes, along with deleting Cache files, you must also delete saved app data on your PS5 in order to fix the issue. Here’s how you can do it.
1. Go to Storage from your PS5 Settings.
2. Click on Saved Data within the Storage menu.
3. From the given list of all apps that you have installed on your console, highlight Crunchyroll and press the Options button on your controller.
4. Within the popup menu, select Saved App Data and click Delete.
5.Restart your console and open Crunchyroll when the deletion is complete.
6. Using your credentials, log in to Crunchyroll again.
Delete and Reinstall Crunchyroll on your console
If the deleting app data didn’t help fix the issue, you could completely delete the app on your PS5 and reinstall it. Doing this will fix the Crunchyroll app not working issue on your PS5.
1. From your Media tab, find the Crunchyroll app and press the Options button on your controller.
2. Select Delete from the popup menu to delete Crunchyroll app from your PS5.
3. Install Crunchyroll on your PS5 from the official PlayStation Store.
4. Log in to Crunchyroll with your credentials and check if the issues are fixed.
Update your PlayStation System Software
When updating the app didn’t fix the issues with Crunchyroll, you can check if a system software update is pending. Here’s how you can do that.
1. On your PS5, Go to Settings and open System.
2. From System, select System Software and go to System Software Update and Settings.
3. Pending and new updates will be listed under the Update System Software menu.
4. Installing the system software’s latest version to your console might fix the issues with the Crunchyroll app.
Updating the PS5 firmware might enable Crunchyroll to stream its content on PS5 smoothly.
Delete Cache and Temporary Files
Your PS5 console will automatically create certain cache and temporary files to boost performance by reducing loading speed, etc. However, over time, these cache and temporary files get corrupted and might cause the app to crash or the console to slow down.
1. Boot the PlayStation 5 into Safe Mode by pressing the Power button for 7-8 seconds until you hear two beep sounds.
2. Connect your DualSense controller to the console via a USB cable.
3. From the Safe Mode menu, navigate to Clear Cache and Rebuild Database.
4. Your console will delete all the cache and temporary files and restart automatically.
Once you delete the cache files of your PS5, check if the Crunchyroll app works correctly.
Restart the PS5
Crunchyroll may sometimes refuse to work on your PS5 due to glitches or bugs. You can perform a restart on your PS5 to clear those bugs and make the on-demand service work seamlessly again. Here’s how you can restart PS5.
1. Hit the PS button on the DualSense controller.
2. Tap on the Power icon from the Control Center menu.
3. From the three displayed options, choose Restart PS5.
Reset Your PlayStation 5 Console
When all the solutions above don’t work for you and the issues you’re having with Crunchyroll are still lingering, you can reset your PS5 back to the Factory Settings as a last option. However, resetting your console will lose all your data, including saved game files, installed apps/games, login information, etc. Keeping that in mind, follow these steps to reset your PS5 console.
1. Go to System Software from your PS5 Settings.
2. Select Reset Options and click on Reset Your Console.
3. On the next page, you will be prompted to enter your console’s restriction password. It will be ‘0000’ by default.
4. Click Reset after entering the restriction password and the PS5 will reset into factory settings and restart automatically.
Error Codes, Reasons, and Their Solutions
Sometimes, your Crunchyroll app might stop working and show error codes with specific numbers. Each error code will state different problems and those problems will have different solutions. Here is a list of all the error codes you might get on the Crunchyroll app on your PlayStation 5 console and the possible solutions with which you can fix them yourself.
Crunchyroll Error Code 1015
Cause: Error code 1015 indicates that you are temporarily blocked from accessing the servers. This might be caused by using a VPN.
Solution: You can fix this by disabling your VPN and restarting the Crunchyroll app.
Crunchyroll Error Code 1020
Cause: This code indicates that your IP address has been blocked from accessing the server. This usually happens when you’ve turned off your PlayStation without properly closing the Crunchyroll application.
Solution: Restart both your network router and your PS5 console.
Crunchyroll Error Code 504
Cause: This error code is shown when the server is under maintenance.
Solution: Unfortunately, you can do nothing except wait until the maintenance is finished and retry.
Crunchy Roll Error Shak 6007
Cause: This error is caused by a poor connection or corrupted cache files on your console.
Solution: You can fix this easily by
- Resetting your router or connecting your console to a different network with a steady internet connection.
- Clearing all the cache and temporary files from your console.
Crunchyroll Error Code MED-1
Cause: This error code is displayed when you can’t access video content within the Crunchyroll app. It happens due to a server outage or a blocked IP address.
Solution: To fix this, first check the status of the Crunchyroll servers. If the servers are up and working, use a VPN to change your IP address and retry the connection.
Frequently Asked Questions
Crunchyroll will not load anything if you aren’t connected to the internet or if the Crunchyroll server is down. You can check the server status of Crunchyroll and then Make sure you are connected to a network that has a steady internet connection.
Clearing the cache on PS5 will delete all the temporary files created by your console. It will also help increase the console’s overall performance and reduce crashes.
No, Clearing cache files will not affect the app in any way. It will only delete the temporary files created by your console.
If the Crunchyroll Premium is not working on your PS5, check your subscription status and resubscribe to the service if the subscription plan has expired.
Disclosure: If we like a product or service, we might refer them to our readers via an affiliate link, which means we may receive a referral commission from the sale if you buy the product that we recommended, read more about that in our affiliate disclosure.