Why is your Amazon Prime Video not working on PS5? Amazon Prime Video on PS5 is one of the best streaming services available. Users can stream exclusive and on-demand movies and TV shows using Prime Video on PS5. However, PS5 users may randomly experience crashes and issues while trying to stream content on the Amazon Prime Video app.
Sometimes, PS5 users may be presented with an error screen that says “Something went wrong” or error codes with specific numbers. You might be wondering how you can fix them. In this article, we will go through all the methods to fix your Prime Video from not working on your PS5.
Possible Causes for Prime Video Not Working on PS5
Prime Video may not work on your PS5 because of many reasons. Here are some of the possible causes.
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- Poor Internet connection.
- Outdated app.
- Outdated System Software.
- Corrupted cache files.
- Server down.
How to Fix Amazon Prime Video Not Working
After testing almost every possible method, here is a list of possible fixes you can do yourself. You can resolve the Amazon Prime Video not working on the PS5 issue using these fixes.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the Internet Connection | Update the Amazon Prime Video app on PS5 | Update your PS5 Software |
Check Amazon Prime Video’s Server Status | Delete Amazon Prime Video Saved Data | Delete Cache Files |
Check PSN’s Server Status | Reinstall Amazon Prime Video on PS5 | Restart the Console |
Change DNS Settings | Reset Your PS5 | |
Reboot Your Modem and Router | ||
Switch to a Wired Connection |
Check the Internet Connection
1. Go to Settings from your PS5 home screen.
2. Go to Network and select Connection Status.
3. Within Connection Status, click Test Internet Connection.
4. The PS5 will automatically run an internet connection test and display detailed results, including download/upload speed, bandwidth, etc.
If your console is not connected to the internet, try connecting it to a network with steady bandwidth speeds. After a successful internet connection, try these basic fixes.
Check Amazon Prime Video’s Server Status
Most of the time, an error in Amazon’s servers may cause the issues you are having with your Prime Video app on your PS5. Since this is an internal error, there is currently nothing you can do about this except wait till Amazon resolves the error within their server.
However, you can always check if the server is back online by using free server monitoring websites that provide detailed updates about the server’s current status. One such website is istheservicedown.com.
Check PSN’s Server Status
To stream Amazon Prime Video on PS5, PSN servers must be up and running. When their servers are down, you won’t be able to access their content on PS5. You can find the server status of PlayStation Network on their official website. If there are no PSN issues, the site will display the message, ‘All services are up and running.’
You can also check PSN’s server status using third-party tools like Downdetector.
Change DNS Settings
DNS servers may also cause issues with streaming Amazon Prime Video on PS5. To fix this issue, you can change the DNS Settings on your PlayStation 5. Here’s how you can do it.
1. Head to PS5 Settings and choose Network.
2. Locate the Settings option and tap on it.
3. Choose Set Up Network Connection.
4. Select Set Up Manually and opt for the internet connection you use.
5. Choose DNS Settings and set it to Manual.
6. Change Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4.
7. Then, hit Done.
Reboot Your Modem and Router
Amazon Prime Video may not work on your PS5 when you have an issue with the network connection. You can reboot your modem or router to fix the issue and improve the network connection.
1. Unplug your modem or router from a power outlet.
2. Wait for at least 20 seconds.
3. Plug the modem or router back into the power source and turn it on.
Rebooting your modem or router may establish a reliable network connection and fix Amazon Prime Video not working on PS5.
Switch to a Wired Connection
If the network issue persists in your wireless connection, then you can switch to a wired connection. Using an Ethernet cable to connect PS5 to the internet can help you have a stable internet connection. After switching to a wired connection, you can check if Amazon Prime Video works smoothly on your PS5.
Update the Amazon Prime Video app on your PS5
One of the reasons your Prime Video is not working on your PS5 may be a missed update. Here’s how you can check it.
1. From the Media tab on your PS5, highlight the Prime Video app and click the Options button on your Dualsense controller.
2. From the popup menu, select Check For Update.
3. Your PS5 will automatically check and install any pending updates to your Prime Video app. Most of the time, this may fix any issues but if you have no pending updates and the problems continue, you can try checking for system software updates.
Delete Saved App Data
Deleting the saved app data of the Prime Video app on the PS5 Settings can help you fix the issues.
1. From your PS5 home screen, go to Settings and select Storage.
2. Within Storage, click Saved data.
3. Scroll down and find Amazon Prime Video.
4. Highlight Amazon Prime Video and click Options on your Dualsense controller.
5. Select the saved app data file from the popup menu and delete it.
6. After completing the deletion, reboot the console.
If you’ve tried the methods above and you’re still facing problems, you can always try deleting and reinstalling the Prime video app on your PS5. Then, check if that fixes Amazon Prime Video not working on the PS5 issue.
Reinstall Amazon Prime Video on PS5
Deleting the app from the PS5 and reinstalling the Prime Video app on your PlayStation 5 might solve the issues you might face on the app.
1. On your Media tab from your PS5 home screen, find the Prime Video app and click Options on your Dualsense controller.
2. From the popup menu, click Delete to uninstall the Prime Video app from your PS5.
3. Install the Prime Video app from the PlayStation store and sign in using your Amazon Prime account to check if the app is working properly.
Update your PS5 Software
If you running an outdated PS5 system software, you are more likely to face problems with apps on your console. So make sure to update your PS5 software. You can use the steps below to check and update your PS5.
1. Go to Settings from your PS5 home screen and select System.
2. Select System Software and go to System Software Update and Settings.
3. You will see Update under the Update System Software menu if you have a pending update.
4. Click Update to install the latest software version onto your PS5 console. If this doesn’t fix the Prime Video issues on your PS5, you can try deleting your cache files.
Delete Cache Files
Cache files are meant to boost your system or app performance; some cache files tend to get corrupted and may cause several app issues. Follow these steps to clear cache on PS5.
1. Turn off the PS5 console and make sure all the power-indicating lights are turned off.
2. Hold the power button on your console for 7-8 seconds until you hear two beeps, and your PS5 will enter Safe mode.
3. Connect your controller with a USB cable to navigate the Safe mode menu.
4. Scroll down and select Clear Cache and Rebuild database.
5. Your PS5 will clear all the cache files, restart automatically, and check if the issue is fixed.
Resart Your PS5
Sometimes, glitches or temporary bugs can cause Amazon Prime Video to not work on PS5. If so, you can restart PS5 to fix all those bugs and improve your PS5 performance. To reboot your PS5,
1. Hit the PS button between the thumbsticks on the controller.
2. From the Control Center menu, choose the Power icon. Three options will be displayed on the screen.
3. Select the Restart PS5 option.
Your console will now power cycle and fix all minor bugs. Restarting your console might thus resolve Amazon Prime Video not working on PS5 and make the app work again seamlessly.
Reset your PS5
For some people, these solutions might not work at all. In that case, you can try resetting your PlayStation 5 console back to the factory settings. In some cases, this might fix your problems with Prime Video. However, resetting your console will lose all your data like saved game files, installed games, etc. Here’s how you can reset your PlayStation console.
1. Open Settings from your PS5 home screen and navigate to System Software.
2. Within System Software, open Reset Options.
3. Click on Reset Your Console.
4. Enter your console’s restriction password. ‘0000’ is the default password, but if you have changed it, enter yours and click Reset
Error codes and their Fixes
Sometimes, the errors Prime Video faces on your PS5 may not entirely be something on your side. Such errors may occur from the server or some other internal reasons. Those errors will be displayed with a specific code on your screen. Let’s look at a list of Amazon Prime Video error codes displayed on PS5, why they occur, and how you can fix them.
1. Error Code 1060
Cause: This happens when your Prime Video app on the PS5 has a poor network connection.
Solution: To fix this, try to reset your network or connect to a different network with a steady bandwidth and a minimum speed of 15mbps.
2. Error Code 5004
Cause: This happens on your Prime Video app due to an authentication error. The login ID and password you entered on your PS5 may be wrong.
Solution: Double-check and enter the correct credentials to fix this error.
3. Error Code 6085
Cause: This happens on your PS5 when the Amazon Prime Video server is down.
Solution: Considering this is an internal issue, you can do nothing to fix this. You check after a while or track servers from websites like Downdetector, which accurately tracks the servers and provides information on when they return online.
4. Error Code 3521
Cause: This happens on your PS5 because it indicates a channel subscription issue on your Amazon Prime Video. Solution: Open your channel subscriptions and remove specific channels from the list to fix this.
5. Error Code 7031
Cause: This code means the content you are trying to watch is geo-restricted or region-locked.
Solution: Try connecting to a premium VPN service to fix this issue.
6. Error Code 9345
Cause: This error code is shown because of an invalid payment method.
Solution: You can fix this issue by double-checking your payment settings and changing to a different payment method.
7. Error Code Plr_prs-call-failed
Cause: This error code is displayed when Prime Video fails to connect to the servers because of a poor internet connection.
Solution: This can easily be fixed by checking your internet connection or connecting to a much better network with a minimum speed of 5mbps.
FAQ
Prime Video may not be working on your PlayStation console because of several reasons, like network connectivity issues, server errors, or missed app updates. Try the options given above to try and fix your problems.
Error code 5505 on Prime Video signifies an unreliable Network connection on your PS5. Try resetting or connecting to a different network with a stable internet connection.
If your subtitles are not working properly on Prime Video, it may be because of an outdated app. Try updating the app and check if it fixes the problem.
Check the internet connection on your PS5, and restart the modem/router. If your still facing issues with video playback, close the app, check for app updates (update the app) and restart the app.
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