Is the YouTube app crashing or freezing while streaming on PS5? That can be real trouble for gamers who want to watch videos after playing on PlayStation 5 for long hours. PS5 has advanced from a gaming console to a gaming system supporting various streaming services, including YouTube. But just like any other app, the YouTube app on PS5 is susceptible to problems like black screen issues, not loading, not working, buffering, or freezing.
Are you wondering about how to fix YouTube not working on PlayStation 5? If yes, don’t worry much. We’ve researched and provided a list of optimum solutions addressing the issue.
Possible Causes for YouTube Not Working on PS5
YouTube may fail to load or freeze in the middle of streaming due to many possible reasons. Some of the common reasons for the not working issue are:
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- Network connectivity issues
- Corrupted cache and data
- Outdated YouTube app
- Outdated PlayStation 5 system software
- DNS server issues
How to Fix YouTube Not Working on PS5
If you face interruptions while streaming YouTube on PS5, try the following troubleshooting fixes.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the internet connection | Restart the YouTube app | Clear corrupted cache on PS5 |
Check the server status of YouTube | Update your YouTube app | Update your PS5 |
Check the server status of PSN | Delete all saved data on YouTube | Restart your PS5 |
Switch your DNS | Reinstall YouTube app | Factory Reset PS5 |
Reboot your Modem and Router | Enable HDCP | |
Switch to Wired Connection |
Check the Internet Connection
If your internet connection is unstable, there is a high chance for YouTube to not work on your PS5. Depending on the quality of the videos, YouTube might require anywhere from 1 Mbps to 20 Mbps internet speed. You can run a speed test on your console with the steps below:
1. Turn on your PS5 and tap the Settings icon at the upper right corner of the home screen.
2. Go to the Network section and choose Connection Status.
3. Select Test Internet Connection.
You can switch to a dual-band router to improve network stability if you’re using Wi-Fi.
Check the Server Status of YouTube
Sometimes, the YouTube server might be down for maintenance purposes. If the server is down, you won’t be able to access any of the content of the service. To check if the server is down, head to websites like downdetector.com and check the server status.
If the YouTube server is down, wait for YouTube to resolve the issue.
Check the Server Status of PSN
If the PSN server is down, you can face issues with streaming YouTube on PS5. To ensure the PSN server status, head to their official website and check for issues. If the server has no problem, the site will display All services are up and running. If there are any server issues, wait for PlayStation to resolve them.
Switch your DNS
There are times when your ISP fails to keep their DNS servers up. While it can occur for various reasons, switching to another DNS provider for a stable internet connection is better. It can help fix the YouTube app not working on PS5. Here’s how to do it.
1. On your PS5, go to Settings and choose Network.
2. Select Settings → Set Up Network Connection.
3. Select Set Up Manually and select wired or WiFi connection.
4. Click on DNS Settings and change it to Manual.
5. Change Primary DNS to 8.4.4.8 and Secondary DNS to 8.8.8.8.
6. Click Done and check if YouTube works.
Reboot your Modem and Router
If you are facing buffering and lags while watching videos on YouTube, a simple reboot of your modem and router can fix the issue. To restart your modem and router, unplug it from the power socket and replug it after 30 seconds. Once you restart your PS5, see if the issues are fixed.
Switch to Wired Connection
Instead of using a WiFi connection on your console, you can connect your PS5 to the internet using an ethernet cable. Using an ethernet cable will let you get a stable internet connection.
Once you plug in an ethernet cable to PS5, go to Settings → Network → Set Up Internet Connection → Set Up Wired LAN → Connect. Now check if YouTube is working properly on your PS5.
Restart the YouTube app
Rebooting the YouTube app can more likely fix connectivity issues. You can restart the YouTube app on your console through the following steps:
1. Move to the Media tab on the PlayStation 5 home screen.
2. Click on the All Apps icon at the top left corner.
3. Find the YouTube app and highlight it.
4. Hit the Options button between your control sticks on the controller.
5. Choose Close App.
6. Again, navigate to the YouTube app under the All Apps section and open it.
Update your YouTube app
YouTube brings updates on an occasional basis to enhance user engagement. If you’re using the outdated version of the app on PS5, you might not only be able to enjoy its new functionalities but also face issues like freezing. Updating the YouTube app to its latest version may help solve the bug. You can check for updates with the steps given below:
1. Go to the PS5 home screen and navigate to Media.
2. Move to the All Apps section and locate the YouTube app.
3. Highlight the app and press the Options button on the controller.
4. Choose the Check for Updates option.
Delete all Saved Data on YouTube
Storing excessive amounts of data on the app can also lead to crashing or freezing issues. We suggest you delete all saved data on YouTube to clear the garbage files on your console. To do that, go to PS5 Settings → go to Storage → select Saved Data → select Youtube → press Options button on controller → select Saved App Data File → click Delete.
Deleting all saved data on YouTube might fix the app not working issue on your PlayStation 5.
Reinstall YouTube App
If removing saved app data didn’t work, you can try completely uninstalling and reinstalling the YouTube app on your console. Doing this might help you fix the problems. To delete and reinstall the app follow the steps below.
1. Go to the Media section on your PS5 and highlight the YouTube app.
2. Press the Options button on the controller and click Delete to remove the app.
3. Go to PlayStation Store and install the YouTube app on the console again.
4. Open the app, sign in, and see if the issues are fixed.
Enable HDCP
You must first enable the HDCP in Settings to live stream your gameplay to YouTube on PS5. HDCP, aka High-bandwidth Digital Copyright Protection, is an option in your console that restricts viewers from recording copyrighted content. Follow the below steps to do so:
1. Go to the PS5 home screen and click the Settings icon at the top left corner.
2. Move to the System option and choose HDMI.
3. From the list of displayed options, tap on the toggle next to Enable HDCP to turn it on.
Now, check if YouTube works on your console without any disruptions.
Clear Corrupted Cache on PS5
Clearing corrupted cache and files on your console is a great way to fix YouTube freezing issues on your PS5. Here’s how you can clear the cache on your PlayStation 5,
1. Turn off your PS5 by pressing the power button on the console.
2. Press and hold the Power button on your console for a few seconds.
3. Release the button after you hear two beep sounds. Doing this would put your PS5 in Safe Mode.
4. Now, choose the Clear Cache and Rebuild Database option from the list of other options.
5. Select Clear System Software Cache and hit OK.
Update your PS5
An outdated PS5 system firmware can lead to issues on streaming apps like YouTube. So if you haven’t updated your console to the latest firmware, you might face issues while streaming content. Update your PS5 using the steps below to fix the issues on the YouTube app.
1. Go to PS5 Settings and select System.
2. Select System Software and click on System Software Update and Settings.
3. See if any updates are pending. If yes, download and install the latest updates.
After updating the console, open the YouTube app and check if the issues are fixed.
Restart your PS5
Restarting your console may help stream YouTube on your PS5 seamlessly. Follow the steps given below to restart your PS5.
1. Press the PS button on the controller.
2. Choose the Power icon from the Control Center menu.
3. Select the Restart PS5 option.
Once your PS5 restarts, check if the issues are gone.
Factory Reset PS5
If YouTube fails to work well even after trying all the above troubleshooting fixes, you can factory reset your PS5. Factory reset will erase all the data on your console. So, back up the data before starting the factory reset process. Here’s how you can perform a factory reset:
1. Head to PS5 Settings and choose System → System Sotware.
2. Choose Reset Options followed by Reset Your Console.
Your console will now reset to factory settings.
FAQ
To fix the YouTube error on PS5, restart the app, check for updates on the app and then install them, and restart your console.
To fix the YouTube age restriction error on PS5, disable parental control options on the console. To do that: Go to PS5 Settings and choose Family and Parental Controls → Select PS5 Control Restrictions → Set console restriction passcode as 0000 → Select Temporary Disable PS5 Console Restrictions.
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