Did your PS5 screen start buffering or get stuck in the middle of your match or game? Does your PS5 keep connecting and disconnecting from your WIFI often? We know exactly how frustrating that feels, especially when the internet drops in the middle of a download or while streaming, and we have solutions that will fix the issue.
The reason why this issue happens varies from system to system. It could be because of your internet speed, or sometimes it is because of the PlayStation Network. There are several solutions to rectify this issue and the best thing is, you can do them on your own.
With our troubleshooting guide, you can resolve the issue with your Wi-Fi in minutes. You can get back to your game or movie with faster internet and no buffer time.
Information Use !!
Concerned about online trackers and introducers tracing your internet activity? Or do you face geo-restrictions while streaming? Get NordVPN - the ultra-fast VPN trusted by millions, which is available at 69% off + 3 Months Extra. With the Double VPN, Split tunneling, and Custom DNS, you can experience internet freedom anytime, anywhere.
Why PS5 Keeps Disconnecting from WIFI
There are several reasons why your PS5 keeps connecting and disconnecting from your Wi-Fi, and here are some of the most common and recurring causes.
No Internet or Poor Internet
More often, the problem is with the Wi-Fi to which PS5 is connected. Your internet service might be under maintenance, or you might have crossed your internet limit. Sometimes, the internet speed will be terribly low, and you need a minimum speed to load something on your PS5.
Problem with the Signal
Apart from the internet speed, one other thing that causes the issue is an interruption in the signal. The things placed between your PlayStation 5 and the router might affect the connection. Especially certain electronic and wireless devices that are prone to interfere with the internet signal.
PlayStation Network Server
Just like your internet provider might have picked a day to repair or do some maintenance on their server, PSN might also be under maintenance. Whatever the reason is for the PSN server being down, it is a very likely possibility behind your problem.
A Bug or a Glitch
Your PS5 might be disconnecting from your Wi-Fi because of a software glitch or a minor bug known to occur at times. These bugs and glitches can be removed from the system with simple troubleshooting methods, but there isn’t a way to prevent them from happening.
Incorrect DNS Settings
If your DNS settings have been on the default setting for too long, then there is a high possibility of facing internet-related issues. This could be why your PS5 keeps dropping the internet connection. DNS connects your PS5 to the internet, and thus, any unlikely changes made to it will disrupt and disconnect the connection.
Incorrect Wi-Fi Band
There are two different band settings when it comes to Wi-Fi, and the PS5 should be fixed on the one suitable for it. If it keeps switching between the two or if it is set to a different band than necessary, your PS5 will keep disconnecting from the Wi-Fi.
Troubleshooting PS5 Keeps Disconnecting from WIFI Issue
To fix the PS5 disconnecting from your Wi-Fi often, try our troubleshooting methods before you spend money on a professional.
Remove All Interferences
Ensure the path between your PlayStation 5 and the router is clear and has no external disturbances. If there is any object, a piece of furniture, or an electronic device using Bluetooth in the path, clear them out. Or better, bring your PS5 closer to your router to avoid such disturbances.
Reboot Your Router
Restarting your router by power cycling is one of the most efficient and easiest ways to resolve the issue.
1. Turn off your router and remove it from the power outlet.
2. Remove all cables connected to it and wait about 15 minutes before you re-plug them and connect the router to power.
3. Connect your PS5 to the router and check if the problem is resolved.
If the problem is with your router, then this fix will solve PS5 keeps disconnecting from WIFI.
Restart or Power Cycle Your PS5
If the problem keeps happening even after rebooting your router, then the problem could be with your PS5. We are going to reboot and power cycle the PS5, which is something very similar to what we did with the router. Try to restart the PS5 first and see if the problem is fixed.
1. Ensure your PS5 controller is connected to your PS5 and press the PS button to bring up the Control Centre.
2. Tap the Power icon and click on the Restart PS5 option.
Wait till your PS5 restarts to check if the issue has been fixed. If it did not, then move forward to do a power cycle.
1. Press and hold the Power button on your console until the white light stops blinking.
2. Remove all cables, including the power cable connected to your PS5 console, after the PS5 is turned off completely.
3. Wait about 20 minutes before connecting the cables to the console and turning on the PS5.
Set a Proper Band Frequency
With dual-band routers, you can choose between 2.4 GHz and 5.0 GHz. To have options is always great, but that shouldn’t be causing you inconveniences. Ensure your Wi-Fi doesn’t keep switching between the two.
1. On your PlayStation 5 home screen, navigate to Settings and click on the Network option.
2. Choose Set Up Internet Connection under the Settings option.
3. Select your network and press the Options button on your controller.
4. Click on the Wi-Fi Frequency Band and change it from Automatic to 5.0 GHz or 2.4 GHz.
5. After that, restart your PS5 console.
The problem with your internet and your PS5 should be resolved if the Wi-Fi frequency was the one behind the problem.
Check the PSN Server Status
There have been times when users have faced the same PS5 disconnecting from Wi-Fi issue when the PSN server was unavailable or offline. There isn’t much you can do when this happens, but wait till Sony resolves the issue. All that you can do is check if the server is actually down or not. PlayStation Network updates if such things happen on their official website.
If there is any mention of server problems on the website, wait till they work on it. If the website says all services are working properly, continue with the other troubleshooting fixes.
Change Your DNS Server
Most of us wouldn’t have changed the DNS server settings even once. This means it is set by default, and that could be causing the problem. To resolve it, you can change that from default to another DNS, such as Google or Cloudflare.
1. Tap the Settings icon on your PlayStation 5 home screen and navigate to the Network option.
2. Click on Settings and select Set Up Internet Connection.
3. Select your network and click on the Advanced Settings option.
4. Tap on the DNS Settings and change it from Automatic to Manual.
5. To use Chrome’s DNS, set Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4. On the other hand, if you wish to use Cloudflare’s DNS, set Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1.
If the DNS server setting was the issue, then this fix will resolve it in no time.
Test the Internet Connection on Your PS5
You can check if the internet speed is optimal and running properly directly using your PS5.
1. Open the PlayStation 5 Settings and go to the Network menu.
2. Tap the Test Internet Connection option under Connection Status and press the Start Test button.
3. When the results are displayed, check if the Internet Connection and PlayStation Network Sign-in status are Successful. Simultaneously, check if the download and upload speed meets the required number.
Connect Your PS5 to the Router Via a LAN cable
Connecting your PS5 to the router using a LAN cable lets you check if the problem is your router or just the connection between your PlayStation 5 and the router. Your PS5 and router must be within the Ethernet cable’s reach to test this out.
1. Disconnect the Wi-Fi on your PlayStation 5 and turn off your PS5 console.
2. Connect one end of the Ethernet cable to your router and the other to the PS5 console’s LAN port.
3. Once connected, turn on your PS5.
Since the connection is established using an Ethernet cable, the settings will be automatically set to the desired network settings. If there is no disconnecting issue, the problem was not your router or your PS5 but the Wi-Fi signal connecting them.
If the Wi-Fi issue continues even after using a LAN cable, connect your phone or other devices to the same Wi-Fi and check if it works properly. Restart your router several times until the problem is solved. If that does not work, contact your Internet Service Provider to fix it.
Note: Alternatively, try using a Wi-Fi booster or extender to help get a better Wi-Fi signal.
Restore to Default Settings on Your PS5
If none of the changes made or fixes helped resolve the issue with the Wi-Fi, then try to restore the PS5 to its default settings. The root cause of the problem could be some other changes made in the settings, knowing or unknowingly.
1. Press and hold the Power button on the console until the LED stops blinking. Ensure the console is turned off completely.
2. Press the Power button until you hear two beep sounds, one after the other.
3. Connect your PS5 controller to the console using a cable and press the PS button to bring up Safe Mode on PS5.
4. Click on the Restore Default Settings option.
Once the settings have been restored to their default setup, check if your Wi-Fi connects to the PlayStation 5 without any trouble. This method will not affect your data in any way. They will be safe and unharmed.
Note: You can also try to clear the cache on the PS5 and rebuild the database on your PS5 to clear out corrupted files. You can use the Clear Cache and Rebuild Database option in the Safe Mode menu.
Update PS5 Firmware
If your PS5 still gets disconnected from your WiFi, it could be because of a software glitch or bug. You can remove them and resolve the issue by updating the PS5 system software.
1. On your PS5, go to the Settings and choose System.
2. Under System Software, choose System Software Update and Settings.
3. Click on the Update Using Internet option and choose Update.
The new firmware should have fixed the bug or glitch and will resolve the PS5 disconnecting from the WiFi issue.
Reset Your PS5 in Safe Mode
If there is no update available or the other troubleshooting methods did not stop the PS5 from disconnecting from the WiFi, reset your PS5 in Safe Mode.
1. Turn off your PlayStation 5 completely by pressing the Power button on the console. There should be no blinking lights of any kind.
2. After that, long press the PS button until you hear two beep sounds within a short interval to turn it back on.
3. Once the PlayStation 5 has been turned on, press the PS button on the controller connected to the console.
4. Select Reset PS5 from the Safe Mode menu on the screen. Confirm your action if prompted.
Wait till the reset is over to check if your PS5 has stopped disconnecting from the Wi-Fi.
Reset Your Router
If resetting your PS5 did not work, try resetting the router once before we get into other alternate options.
1. The reset button will be found on the back side of the router. It usually will be a small hole.
2. Press the reset button by inserting a pin or a sharp object into the hole.
3. Configure and connect your PS5 to the Wi-Fi from the beginning.
The process might vary from router to router, and you can use the user manual that came with the router for reference.
Try the Alternatives
Our troubleshooting methods have worked for so many people, but if you were not one of them, then here are some alternatives for you.
Choose a Different Wi-Fi
Connect your PS5 to a different Wi-Fi, apart from the one causing you trouble. If the PlayStation 5 connects to this new network without causing any issues and works perfectly, the problem is definitely with your router. If the PS5 does the same thing with the new Wi-Fi, contact the Sony PlayStation Support Team for repair or replacement.
Change the Router
The router malfunctioning can happen for old and new routers alike. The problem with the internet and Wi-Fi is known to occur frequently if you use an old router, say about 10 years old. Either way, contact your service provider and replace your router or repair it to use without disconnecting from the PS5.
FAQ
If your PS5 keeps disconnecting from the Wi-Fi and the LAN connection, check the PSN server and contact the PlayStation support team or your internet provider for guidance.
If your PS5 disconnects from the WiFi while on Rest Mode, troubleshoot the PS5 by restarting your console.
If your PS5 keeps disconnecting from the Wi-Fi, it could be because of a poor internet connection or signal, and sometimes, it is because of the PSN server or a software glitch.
Disclosure: If we like a product or service, we might refer them to our readers via an affiliate link, which means we may receive a referral commission from the sale if you buy the product that we recommended, read more about that in our affiliate disclosure.