Is your PS5’s sound not working? Are you looking for a solution to fix it yet unsure how to do it? Look no further, as we are here to help you with that. While PS5 has revolutionized the world of digital games and gaming experience, it is not error-free. Minor troubles are known to occur occasionally, and the no sound on PS5 is a known problem many face.
The fixes are simple in most cases and you can do it on your own and resolve it in a minute or two. But the actual time-consuming part is figuring out what is causing the issue. It could be because you have muted the volume, faulty cables, system-related bugs/glitches, or an issue with the settings.
In this article, we have come up with every possible cause and fixes that will work wonders in mere minutes. Follow our simple step-by-step guide and get your PS5 sound back. Read along to know more.
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Reasons Behind the PS5 No Sound Issue
Before you start fixing the issue, know what the issue is. Do not waste your time on random fixes, but the right ones. Here is a list of possible causes.
- Muted system
- Wrong audio-video input
- Faulty cables
- Wrong audio settings
- Damaged console
How to Fix PS5 No Sound Issue
If you are still unsure what’s causing the issue, honestly, that’s not an issue. Try our troubleshooting methods one by one and something will definitely resolve your mystery.
Unmute Using PS5 Controller
You will be shocked to know how many people accidentally mute their system and wonder why the PS5 sound is not working. That’s because the mute button is just below the PS button on your DulaSense controller. If it’s on mute, the button will show a yellow or orange light. In that case, press the button once again to turn off mute.
Note: Make sure your TV is also not on mute. That too could be the reason. Unmute or increase the volume. You might have reduced it at some point and forgot about it.
Disconnect Bluetooth
If you have connected your DualSense controller to your PS5 console wirelessly, try them using wires. Disturbance in the wireless Bluetooth connection and the TV audio can also be the cause. This doesn’t mean you cannot connect wirelessly ever, but only for the time being.
Do the same with your headphones. Disconnect them from your DualSense controller and connect them to your TV’s audio. Not all headphones are DualSense-compatible. This should resolve PS5 no sound through headphones issue.
Disable 3D Audio Mode
We understand your craze with the 3D audio available on PS5. The sound effects are realistic and effective but at the same time, they don’t support everything. You need a headset or a speaker to make it work. When you try to play or watch something without the right supported devices, 3D audio will result in no audio. Here is how you can disable the setting.
1. On your PS5 home screen, open Settings.
2. Click on the Sound option.
3. Select Audio Output.
4. Tap on the Enable 3D Audio for Headphones option to it off.
5. Make sure the Home Screen Music and Sound Effects options are turned on.
Note: Make sure the game you are playing supports 3D audio. Even if you use 3D audio-supported devices, you will have issues with the sound if the game doesn’t support the feature.
Check Your Cables
Can you remember the last time you cleaned or checked the HDMI cable connecting your PS5 console to the TV? No one does honestly. Sometimes, the reason behind a muted PS5 is a faulty HDMI cable or HDMI port. Connect the cable to a different HDMI port. If the sound is back, then the problem is with the port.
If there is still no sound, use the same cable on some other device. The problem is with the cable if you face the same issue there as well. Change those cables immediately. It is also important to check if you are using an HDMI 2.1 cable since that’s the one that comes with your PS5 console.
Check Your TV’s HDMI Mode
Some users have reported that the problem with no sound on PS5 was resolved when they changed the HDMI mode on their TV. If you are using the Enhanced HDMI mode on your TV, change it to Standard HDMI mode.
Sound Settings on PS5
If your PS5 audio is still not working, check the PS5 sound settings. The default audio output should be either your TV, soundbar, or speaker.
1. On your PS5 home screen, open Settings.
2. Tap on Sound.
3. Click on the Audio Output option.
4. Select your TV or speakers.
5. Press the X button.
If you are okay with not using your headset for the time being, set your HDMI Device (TV) as the Output Device. But if you wish to continue using your headset, then select Controller Headset as your Output Device, TV as your HDMI Device Type, and All Audio on Output to Headphones.
Enable Dolby Sound on PS5
Sound-related problems can be solved by making Dolby Digital your priority audio format.
1. Go to your PS5 Settings.
2. Open the Sound option.
3. Click on Audio Format (Priority).
4. Select Dolby Digital.
Note: If the problem persists try changing the audio format from Linear PCM to Bitstream on Audio Format (Priority).
Update PS5 System Sofware
If you are still experiencing the PS5 no sound issue, it could be because of a pending software update. If the problem started right after an update then wait for the next update to roll in with a fix for the bug/ glitch causing it. In either case, you should always update your PS5 to the latest software updates available at all times.
1. Open Settings on your PS5 home screen.
2. Go to System.
3. Select System Software.
4. Tap on System Software Update and Settings.
5. Click on the Update System Software option.
6. Press Download and Install if an update is available.
Once the new software has been installed, the issue will resolve on its own. If you weren’t able to update the software through settings, then try this other method using a USB. In order to do that, you must first format the USB to FAT32.
1. Open the USB drive on your system using Finder or File Explorer.
2. Create a folder titled PS5.
3. Open the PS5 folder and create a new folder titled UPDATE.
4. Download the PS5 system software update file from the PS5 official website.
5. Rename the downloaded file as PS5UPDATE.PUP.
6. Transfer the file or copy and paste it to the UPDATE folder on the USB.
7. Turn on your PS5.
8. Open the Settings → System → System Software → System Software Update and Settings → Update System Software.
9. Select the Update from a USB drive option to complete the installation process.
Note: You can also update the system software through Safe Mode on PS5.
Change the HDCP Mode
High-Bandwidth Digital Copyright Protection, also known as HDCP can cause issues with the sounds when one of your connected devices does not support 4K recording. You can change the HDCP 2.0, 2.1, or 2.2 to HDCP 1.4 to make it work.
2. Press and hold the console’s power button for 7 seconds until you hear two beep sounds.
3. Release the button and connect your controller using a USB cable.
4. Press the PS button to turn on Safe Mode.
5. Select the Change Video Output option.
6. Tap on Change HDCP Mode.
7. Select 1.4.
If the issue was with the HDCP Mode, you will get back the sounds when the console restarts.
Hard Reboot your TV
Press and hold the power button on your TV or its remote until it reboots. If that didn’t solve the issue, then try putting your TV on standby before disconnecting and reconnecting it to a power supply.
Restart Your PS5
There is a high probability of temporary audio glitches resolving on their own when you restart your PS5. Turn off your PS5 and remove it from the power source completely. Plug it back in and turn on your PS5 after a few minutes. Alternatively, you can also try restarting your PS5 through Safe Mode.
Your PS5 Needs a Professional
If none of the above troubleshooting methods worked for you, then the problem needs to be addressed by a professional. Repair your console through the proper channels. Contact your PS5 seller or the support team for guidance.
FAQ
If your controller’s mute button shows a yellow or orange light, press the button again to unmute it
If your PS5 audio is not working, it could be software-related, muted system, wrong audio-video settings, or faulty cables.
Some games do not support 3D audio, you have to disable the 3D audio option through settings to get back the audio.
Make sure you have connected the cables to the right port and set your TV as the Output Device in the Audio settings.
If your PS5 sound stopped working right after an update, wait for a new update with a fix for the bug to release. Meanwhile, contact their support page and notify them regarding the issue.
PS5 sound will not work after rest mode when you haven’t unmuted the PS5 controller after powering it on.
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