If you want to gain access to a vast library of games on PS5, you must have a stable internet connection. You can still play many games that run on the disk. But, when connecting your PS5 to the internet, you can play against your friends online, download patches, update PS5 firmware, and stream popular apps like Netflix, Disney Plus, etc. Thus, PS5 not connecting to the internet causes a major inconvenience.
You’ve probably seen your PS5 showing “Cannot Connect to WIFI Network” or other similar issues that can be fixed. If that’s the case, then you’re at the right place. In this article, we’ve curated a list of troubleshooting fixes that can help resolve the issue in minutes.
Possible Causes for PS5 Not Connecting to the Internet
There can be various reasons why your PS5 cannot connect to the internet or refuses to connect to the internet. Identifying the causes can help you find a suitable fix for the issue. Find below the possible causes for PS5 not staying connected to the internet:
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- Issues with your modem or router
- Other devices interfering with the wireless signal
- The PS5 console is far away from the router
- Issues with the internal hardware of PS5
- PSN server issues
How to Fix PS5 Not Connecting to the Internet
With our best troubleshooting fixes, you can fix the network connectivity issues and connect your PS5 back to the internet.
Check the WiFi Network and Password
You won’t be able to connect your PS5 to your WiFi network if your WiFi name and password are incorrect. So, verify your WiFi network and password through the network settings. If you are unsure about the password, contact your internet provider for help.
You can find the default name and password on the back of your router. If you’ve not changed them, you can use them to connect your PS5 to the network.
Connect the PS5 to Your WiFi Network Manually
Sometimes, finding the wireless network you want your PS5 to connect to may be hard. In such a case, you can manually connect your PS5 to the WiFi network.
1. Head to PS5 Settings and choose Network → Settings.
2. Choose the Set Up Internet Connection option followed by Set Up Manually.
3. Select Use WiFi → Enter Manually and provide all the required details like SSID, proxy server, etc.
4. After filling in the details, hit Done. You can get all the information through the router settings.
Connect the PS5 to the Internet Via an Ethernet Cable
If your router is far from your PS5, bring it closer to the console to resolve the network issue. You can switch to an Ethernet network if you face network issues via a wired connection. Using an Ethernet cable can help connect your PS5 to the internet LAN without any issues.
1. Tap on the Settings icon on the PS5 home screen.
2. Move to Network and choose Settings → Set Up Internet Connection.
3. Now, choose Set Up Wired LAN.
If you prefer using a wired connection and your PS5 is not connecting to your internet LAN, try connecting your PS5 to Wi-Fi.
Perform a Network Connection Test
Sometimes, you may get connected to the internet. But you may not be able to use the internet and download any game from the PlayStation store. The issue may occur if your internet connection is not up to the mark. In such a case, you can run a network connection test on your console.
1. Navigate to PS5 Settings and scroll to the Network option.
2. Choose the Connection Status option and click the Test Internet Connection.
From the displayed information, you can check for any upload or download speed issues. You can contact your ISP to upgrade your plan if the internet speed is unsatisfactory.
Disconnect Other Devices from Your Network
Connecting many devices to the network may prevent your PS5 from connecting to the internet. The issue may occur when the number of devices connected to your wireless network exceeds the specified limit. To increase the connection limit of your router, you can check with your network administrator.
You can also disconnect other devices from your wireless network so that your PS5 can connect to the internet without interruptions.
Restart the Router
You can reboot your modem or router if your PS5 won’t connect to Wi-Fi. Restarting your modem or router can fix temporary glitches that restrict new connections.
1. Unplug the power cable from your router or modem.
2. Wait for at least 30 seconds after your router or modem is turned off.
3. Plug in the router or modem to the power source.
Now, check if your PS5 connects to the internet and runs smoothly. If it does not, you can proceed with the other troubleshooting fixes.
Update the Router’s Firmware
Sometimes, using an out-of-date router firmware can be the reason why your PS5 won’t connect to the WiFi network. To fix this issue, you can check the router for any software updates. You can contact the manufacturer for further assistance. You can update the router’s firmware using the specific instructions given by the manufacturer.
Reset the Router
If the issue persists after the router firmware update, you can reset the router to fix the network issue. Follow the router’s instruction manual to reset your router to factory settings. It wipes out all the customized settings but fixes bugs or glitches.
Change DNS Settings
You can switch to a different DNS server to fix network connectivity issues with PS5. Changing DNS server settings can help you fix the PS5 won’t connect to the internet issue.
1. Move to Settings and choose Network → Set Up Internet Connection.
2. Choose your network under the Registered Networks section.
3. Press the Options button on the controller and choose Advanced Settings.
4. Select the DNS Settings and change it from Automatic to Manual.
4. Change the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4.
5. Then, tap on the OK button.
Now, you can go to the PlayStation store and try downloading a game. Check if the DNS error on PS5 is resolved. If you still can’t connect your PS5 to the internet, you can try other troubleshooting fixes.
Unblock the PlayStation 5
If your ps5 not connecting to the internet but other devices are connecting to the same internet, there is a slim chance that your network blocked or blacklisted your PlayStation 5. This problem could be the reason why other devices but your PS5 can connect to the internet. To check if your PS5 is blocked, you can go to Device Management or MAC Address Filtering from the network’s settings.
If you find your PS5 under the blocked devices list, you can contact the network admin to unblock or whitelist it.
Check the PlayStation Network’s Server Status
You may be unable to connect your PS5 to the internet or access the PlayStation store if the PlayStation Network’s servers are down. There’s not much you can do to bring up their servers. But as Sony is a reliable corporation, you can expect their development to resolve the issue promptly.
To check the PlayStation Network’s service status, you can visit the official website of the PlayStation Network.
Restart Your PlayStation 5
You can restart your PS5 to clear temporary data and files and enable it to reconnect to the internet. Here’s how you can do it.
1. Hit the PS button between the thumbsticks on the DualSense Controller.
2. Choose the Power icon from the Control Center menu.
3. Select the Restart PS5 option.
Now, check if the PS5 connects to the internet without any issues.
Update the PlayStation 5
If you’re using an outdated PS5, it might cause issues connecting the console to the internet. You can update your PS5 to the latest firmware to fix such issues. But you need to do so with a FAT32-formatted USB drive.
1. Connect a USB drive to a PC or Mac and create a folder PS5 and sub-folder UPDATE in the PS5.
2. Download the PS5 console update file from the official website and save it as PS5UPDATE.PUP in the UPDATE folder.
3. Disconnect it from a PC or Mac and plug the USB drive into your PS5.
4. Press the Power button and hold it till you hear two beeps. Release the button after the second beep to boot your console into Safe Mode.
5. Connect the PS5 controller via a USB cable and hit the PS button.
6. Choose Update System Software and select Update from USB Drive.
Your PS5 system software will now be updated to the latest version. After this update, you may be able to connect your PS5 to the internet.
Factory Reset the PS5
If none of the above fixes work for you, you can perform a hard reset on your PlayStation 5. But since resetting your PS5 erases all the data, make sure you back up your data to an external drive before starting the process.
1. Head to the home screen and tap on the Settings icon.
2. Select System followed by System Software.
3. Choose Reset Options → Reset Your Console to restore your PS5 to factory settings.
4. Tap on the Reset button to confirm it.
After you reset the PlayStation 5, your console will start fresh without any network disruptions.
Contact PlayStation Support
As a last resort, you can contact PlayStation Customer Support for timely help. If you’re under warranty, you can get the issue fixed by their support team for free.
FAQ
Your PS5 may not connect to the internet for various reasons, including incorrect WiFi network and password, interference of other devices with the wireless signal, PlayStation Network servers down, etc.
When your router signal is not stable, your PS5 might lose internet connection frequently. To resolve the issue, move your PS5 close to the router or modem. You can also use a wired connection to fix the issue.
If your Wi-Fi router is far away from the console, your PS5 will not be able to connect to your Wi-Fi. If both devices are close and not connecting, try restarting or resetting your Wi-Fi router.
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