The Remote Play feature on PS5 helps you to access your console away from home using your smartphone or PC. If the Remote Play is not working on your Android, iPhone, or PC, it might be due to various reasons like weak or unstable internet connection, outdated firmware and PS Remote Play app, or technical bugs on your PS5 or devices.
If you happen to see “Something went wrong” error while using Remote Play, you can get rid of it by ensuring the Remote Play feature is enabled on your PS5 or by updating and restarting your PS Remote Play app on your device.
With no further delay, let’s proceed to know the causes and their troubleshooting ways to resolve the PS5 Remote Play not working issues.
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Causes for Remote Play Not Working on PS5
There are numerous causes for Remote Play not working on your PS5. Some of the most common causes are,
- Remote Play disabled on PS5 console.
- Features to Remote Play PS5 while in rest mode are not enabled.
- Poor or unstable internet connection.
- The PSN Server might be down.
- Outdated PS Remote Play app
- Outdated console software.
How to Fix Remote Play Not Working on PS5
As mentioned earlier, several issues make Remote Play not work properly on PS5. These issues can be fixed by the following troubleshooting ways.
Ensure Remote Play is Enabled on PS5
If the Remote Play feature is disabled on your PS5, then the PS Remote Play might not work. Check whether the Remote Play feature is enabled on your PS5. To check,
1. Power on your PS5 console and open Settings.
2. Next, select System and choose Remote Play. Now, check if it’s enabled. If not, turn it on.
Now, check whether the PS5 Remote Play is working. If not, enable certain features on your PS5 to perform Remote Play in rest mode.
Check Whether PS5 is in Rest Mode
The PS Remote Play is possible only when your PS5 is turned on or in rest mode. However, you can identify your PS5 in rest mode by an orange light flashing in front of your console. Moreover, to Remote Play your PS5 in the rest mode, you have to enable certain features on your PS5 Settings. To do that,
1. Go to PS5 Settings and select System.
2. Then, select Power Saving and choose Features Available in Rest Mode.
3. Now, check the Stay Connected to the Internet and Enable Turning on PS5 from Network boxes.
Now, try to connect your PS5 console to your PC or mobile using the PS Remote Play app. If still not working, then check the internet connection on your PS5.
Check Internet Connection on PS5 and Other Devices
While on PS Remote Play, the streaming content may crash and blackout due to a poor or unstable internet connection. Ensure your PS5 is connected to the internet with at least 5 Mbps for PS Remote Play to work properly.
Even after connecting your console with the ethernet cable, if the problem still exists, then your NAT type might be Type 2 or Type 3. These NAT types restrict your PS5 from connecting to other devices. So, change the NAT type on your PS5 to Open NAT (NAT Type 1) using port forwarding or enabling the UPnP on your router’s control panel.
Now, check whether PS Remote Play is working fine. If not, then try checking the PSN Server Status.
Check PSN Server Status
On some occasions, the PSN Server might be down, resulting in PS Remote Play not working. This can be checked on your mobile or PC by the following steps.
1. On your smartphone or PC, open any browser and visit the status.playstation.com.
2. If it reports any issues on the PSN server, then wait for the issues to be resolved.
After the PSN Server is back to normal, check whether the PS Remote Play is working. If it is still not working, then try updating your console.
Update Your PS5
If your PS5 console has outdated software, it may affect your PS Remote Play from your mobile or PC. Updating your PS5 to its latest version might resolve the PS Remote Play not working issue. To do that,
1. On your PS5, head to Settings.
2. Then, select System and choose System Software.
3. Next, go to System Software Update and Settings and select Update System Software.
4. Finally, select Update Using Internet and click Update. Now, the console will update to its latest version and restart automatically.
After restarting, connect your smartphone or PC to your PS5 console using the PS Remote Play app. Now, check whether the PS Remote Play is working. If not, update the PS Remote Play app on your smartphone or PC.
Update the Remote Play App
Even the outdated PS Remote Play app may have bugs that affect the Remote Play from your mobile. So, updating the PS Remote Play app might help you to fix the issues in PS Remote Play on your PS5. To update the PS Remote Play app on mobile,
1. Open the Play Store or App Store app on your mobile.
2. Then, search for PS Remote Play and select the app.
3. Finally, tap the Update button if available. Wait until the app gets updated.
Note: To update the PS Remote Play app on your PC, visit the Remote Play website to download and install the updated version.
After updating, connect your mobile to PS5 using the PS Remote Play app and check whether it’s working. If still not working, then restart your device and PS5 console.
Restart Your PS5 and Other Device
There might be some temporary issues due to bugs on your PS5 console and other devices. These issues can be easily resolved by restarting your PS5 console and other device that you want to use for PS Remote Play. To restart your PS5 console,
1. First, open the Control Center by pressing the PS button on your PS5 controller.
2. Click on the Power icon and select Restart PS5. Your PS5 console will restart within 10 seconds.
After restarting your PS5 console, restart your PC or smartphone and check if the PS Remote Play is working or not. If not working, then delete and reinstall the PS Remote Play app on your PC or smartphone.
Uninstall and Reinstall the Remote Play App
Sometimes, even updating and restarting the PS5 console won’t help in resolving the issue. Then, reinstalling the PS Remote Play app might fix all your issues on Remote Play. You can uninstall and reinstall the PS Remote Play app from your smartphone’s Play Store or App Store based on the model.
To uninstall the PS Remote Play app on your PC,
1. Head to PC Settings and click on Apps.
2. Then, select the Installed apps option.
3. Locate the PS Remote Play app and click on three dotted icons at the last.
4. Finally, click Uninstall to uninstall the app from your PC.
5. After uninstalling, reinstall the PS Remote Play app from the Remote Play website.
Contact Customer Support
If none of the mentioned troubleshooting ways helped you resolve the Remote Play issues, contact the PlayStation Support team by visiting the support website. If your PS5 console is under warranty, you can fix or repair your PS5 console without any charges.
PS5 Remote Play Error Codes & Fixes
Here are some error codes that you may face while Remote Play from your mobile or PC. The below table outlines the error codes, reasons, and their fixes.
Error Codes | Reasons | Fixes |
---|---|---|
0x81221101 0x81221104 0x81221105 0x81221106 | Insufficient bandwidth to use PS Remote Play. | Connect to the internet with a minimum of 5 Mbps using an ethernet cable. |
0x81121102 | Unstable internet connection. | Move to a different location and wait for a few seconds to get stable connection |
0x81221103 | Congested Mobile Network | Move to a different location and wait for a few seconds to get a stable connection |
0x80001fff | Third-party security program interference on PC | Turn off the Real-time protection on Windows Defender Security Center. |
88001003 | Root detection issue | Unroot your device |
8801330d | Port blocked on your router | Unlock port by port forwarding |
How to Fix PS5 Controller Not Working with Remote Play
The PS5 controller might not work properly with Remote Play due to Bluetooth connectivity issues, network issues, or outdated firmware or software. To resolve these issues,
- Double-check your internet connection.
- Disconnect and re-pair your PS5 controller.
- Restart your PS5 console.
- Connect your PS5 controller to your PC with a USB cable.
- Update your PS5 controller.
- Hard reset your PS5 controller.
Can I Fix PS5 Remote Play Mic Not Working Issue
Yes. While on PS Remote Play, the mic connected to your smartphone or PC might not work for some reason. This issue may be fixed by performing the below troubleshooting ways.
- Ensure the microphone is selected as the default input device in PC audio settings.
- Restart your PC or mobile.
- Update the PS Remote Play app on your smartphone.
- Uninstall and reinstall the PS Remote Play app on your device.
FAQ
To Fix the PS5 Controller touchpad not working with remote play, unpair and repair the PS5 controller or restart the device on which the PS5 controller is connected.
Yes, the PS5 controller works on Remote Play Android.
Yes, it is possible to connect to PS5 away from home using the Remote Play.
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