After gaming on your PS5 for long hours, you might want to listen to your favorite soundtracks on the console to relax your mind. With Apple Music on PS5, you get exposed to millions of songs with the best audio quality on the console. But it gets frustrating when Apple Music stops working, freezes, or crashes on your PlayStation 5.
If you’re encountering Apple Music not working on PS5 and looking for possible fixes, you’ve arrived at the right place. You can try our troubleshooting fixes to resolve the issue and get the Apple Music app to work flawlessly on your PS5.
Why is My Apple Music Not Working on PS5
Apple Music may not work on your PlayStation 5 for various reasons. Some of the common reasons for the issue are:
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- Weak internet connection
- Corrupted cache and files
- Server issues
- Expired Apple Music subscription
- An out-of-date version of the Apple Music app
- Outdated PS5 system software
How to Fix Apple Music Not Working on PS5
PS5 media apps like Apple Music are prone to not opening, not loading, or freezing issues. You can resolve the issue through the following fixes:
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the internet connection | Enable the iCloud Music Library | Enable HDCP |
Check the server status of Apple Music | Make sure your Apple Music subscription is active | Clear corrupted cache on PS5 |
Check the server status of PSN | Sign out and sign in to your Apple Music account | Check for PS5 system software update |
Restart your Modem and Router | Restart the Apple Music App | Restart your PS5 |
Switch to Wired Connection | Update the Apple Music app | Factory Reset PS5 |
Uninstall and Reinstall the Apple Music app |
Check the Internet Connection
Streaming Apple Music requires a stable Wi-Fi connection on PS5 with minimum bandwidth of 1 Mbps. You might face issues like not loading and continuous buffering when trying to access Apple Music on PlayStation 5 with an unstable internet connection. To fix the issue, you should ensure you’re running the Apple Music app on PS5 with a steady internet connection. You can do a speed test on your PS5 and check if the internet connection works in line with the expectations set by your ISP. To do that:
1. Go to the PS5 home screen.
2. Find the Settings icon at the top right corner and tap on it.
3. Choose the Network option.
4. Select the Connection Status option and click on Test Internet Connection.
If your internet speed is not up to mark, you can upgrade your ISP plan.
Check Apple Music Server Status
Sometimes, Apple Music may not work on PS5 because of server issues. When there is any ongoing server outage or server maintenance, you won’t be able to play Apple Music on your PS5. There is not much you can do about this issue. Since Apple provides a reliable service, you can expect them to bring Apple Music servers up as soon as possible.
You can check the server status of Apple Music using third-party sites like the Downdetector website.
Check the Server Status of PSN
If in case, PlayStation Network servers are down, you can’t access Apple Music on the console. All you can do is wait till PSN resolves the issue. You can check the server status of PSN through the Help Center page of the official website of PSN.
Restart your Modem or Router
If your PS5 is lagging with a good internet connection, you can check your modem or router to ensure the lights are all normal. Then, you can restart your modem or router before accessing Apple Music on PS5. Follow the below-mentioned steps to restart your modem or router:
1. Remove the modem or router from the power outlet.
2. Wait for at least a few seconds before plugging the modem or router back into the power source.
3. Power on your router after two minutes.
4. Wait till the lights on the modem blink green.
Doing this may help fix the network connectivity issues and enable Apple Music to work properly on PS5.
Switch to Wired Connection
You can switch to a wired connection if you still have network issues with streaming Apple Music on PS5. When using a wireless connection, there can be signal interference occasionally. Going for a wired connection enables you to have a stable internet connection. So, you can play Apple Music on PS5 without any disruptions.
Enable the iCloud Music Library
A single Apple Music subscription may also prevent you from accessing the app on your PS5. To gain access to the app on PS5, you need to enable iCloud Music Library on your iOS device. Enabling this option will synchronize your music library and iCloud data when you sign in with the same iCloud account on your console.
You can enable the iCloud Music Library with the given steps below:
1. Turn on your iPhone and go to Settings.
2. Scroll to the Music option and select it.
3. Find the iCloud Music Library option and ensure it is enabled.
4. If it is not enabled, then click on the toggle next to the option to enable iCloud Music Library.
Check Apple Music Subscription is Active
Apple Music can’t be accessed on PS5 if your subscription is expired. You can check if you have an active subscription on your iOS device through the following method:
1. Go to the iTunes app on your iOS device.
2. Locate your Apple ID.
3. Choose the View Apple ID option.
4. Provide the passcode to access your Apple ID details.
5. Scroll to the Subscription option to find all information about your Apple Music subscription.
6. Check if you have an active subscription under the section.
If you do not have an active subscription, purchase an Apple Music subscription to listen to your favorite music on PS5.
Sign Out and Sign In to your Apple Music Account
If Apple TV fails to work even with an active subscription, the app could have temporary bugs. To fix that, sign out of your Apple Music account and again sign in to your account. Doing this might help fix the bug and enable Apple Music to work properly on your PS5.
Restart the Apple Music App
You can restart the Apple Music app on your console to fix minor bugs and glitches. To restart the Apple Music app on PS5:
1. Navigate to the Media section on the PS5 home screen.
2. Find the Apple Music app on your console and highlight it.
3. Hit the Options button at the right corner of the DualSense controller.
4. Choose Close App.
5. Now, go to the Apple Music app on the home screen and open it.
Update the Apple Music app
The Apple Music app may not work properly on your PS5 because of bugs and glitches. Since the app developers are reliable, they might have fixed those issues on its updated versions. So, you need to ensure that you are using the updated version of the app on your console. If not, then follow the steps below to update your Apple Music app:
1. Go to the Media section on the PS5 home screen.
2. Navigate to the Apple Music app and highlight it.
3. Press the Options button on the DualSense controller.
4. Choose the Check for Update option.
Now, the console will check for any updates for the Apple Music app and automatically install it to its latest version.
Uninstall and Reinstall the Apple Music app
You can also consider uninstalling the Apple Music app and then reinstalling the app to fix Apple Music not working on PlayStation 5. To do that:
1. Head to the Media tab on PS5.
2. Go to the Apple Music app and highlight the app.
3. Hit the Options button on the DualSense controller.
4. Choose the Delete option.
5. Now, again move to the Apple Music app under the Media section.
6. Click on the Download button and reinstall the app.
Enable HDCP
HDCP, aka High-bandwidth Digital Content Protection, is a standard that prevents external devices from recording videos on PS5. If this option is not enabled on your PS5, you won’t be able to access streaming services like Apple Music. To enable HDCP, follow the steps discussed below:
1. Move to the Settings option on your PS5.
2. Choose the System option followed by HDMI.
3. Ensure that the Enable HDCP option is turned on. If it is not enabled, select the toggle next to the option to enable HDCP.
Clear Corrupted Cache on PS5
If too many coruppted cache files accumulate on your PS5, it will result in crashes and black screen on media apps like Apple Music on PS5. Getting rid of coruppted cache files from Safe Mode on PS5 will resolve this issue.
1. Turn off your PlayStation 5 completely. Now, press and hold Power button for 7-8 seconds until you hear two beep sounds.
2. Connect your DualSense controller to the console via a USB cable.
3. From the Safe Mode menu, click on to Clear Cache and Rebuild Database to remove cache files from your PS5.
4. Your console will delete all the cache and temporary files and restart automatically.
Once the files are completely cache files are wiped out, you can check if the Apple Music works.
Check for PS5 System Software Update
If Apple Music runs on outdated PS5 system software, you will likely face issues like not working, loading, or freezing. You need to check for system updates regularly and install the console to its latest version to fix the issue. To update PS5 software,
1. Ensure that your PS5 is connected to the internet.
2. Click on the gear (Settings) icon at the top right corner of the screen.
3. Choose the System option and go to System Software.
4. Select the System Software and Update Settings option followed by Update System Software.
Your console will now be updated to its latest version. Now go to the Apple Music app and check if it works now.
Restart your PS5
If Apple Music freezes while playing music on PS5, you can reboot your console with your controller to fix the issue. Follow the steps given below to restart your PlayStation 5.
1. Hit the PS button between your control sticks on the controller.
2. Choose the Power icon from the Control Center menu.
3. Select Restart PS5.
Factory Reset PS5
When none of the above fixes work for you, you can do a hard reset on the console. It will restore your PS5 to default settings. So, back up your data before you reset your PS5 to default settings. To reset the PlayStation 5,
1. Move to Settings on PS5 and choose System.
2. Scroll down and select the System Software option.
3. Tap Reset Options. The PS5 screen will now display three options.
4. Then, choose Reset Your Console.
After resetting your console, download Apple Music on PS5 and check if it works now seamlessly.
FAQ
Apple Music may not work on your PS5 for various reasons, including network connectivity issues, server issues, corrupted cache and files, and so on.
Apple Music may not be working on your PS5 after the update due to a corrupted cache in the console. You can restart the app to clear the cache on PS5.
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