When Netflix stops working in the middle of an engaging movie on your PS5, your frustration level will more likely accelerate. You get so used to its high performance on the console that even a slight interference will lead to a displeasing experience. Netflix on PS5 is prone to issues such as freezing, buffering, crashing, etc.
If you’ve encountered such issues, you need not worry. Our troubleshooting guide will come in handy in such critical times and help improve the streaming experience on your PS5.
Possible Causes for Netflix Not Working on PS5
Here are some of the most common reasons for Netflix not working on PS5
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- Unstable internet connection
- Netflix server issues
- Corrupted cache on your console
- Outdated Netflix app
- Outdated PS5 system software
- Unresponsive DNS server
How to Fix Netflix Not Working on PS5
Be it freezing, not loading, buffering, or any such issues, our fixes discussed below will greatly help you.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the Server Status of Netflix | Restart the Netflix app | Clear Cache on PS5 |
Check the Server Status of PSN | Update the Netflix App | Update your PS5 System Software |
Check the Internet Connection | Uninstall and Reinstall Netflix | Power Cycle Your PS5 |
Reboot Your Wi-Fi Router | Reset Your PS5 | |
Go for a Wired Connection | ||
Change your DNS Settings | ||
Pause and Download an Update on PS5 |
Check the Server Status of Netflix
Netflix is known for its reliability. But sometimes, even big media companies face issues like power outages, physical hardware configuration issues, website traffic overload, etc. There is not much to do in case of such server issues.
You can visit third-party sites like Downdetector’s website to check the server status of Netflix.
Check the Server Status of PSN
If your PlayStation Network servers are down, you won’t be able to access any app on your console, including Netflix. It can occur mostly because of server maintenance or outages.
To check the PSN server status, you can go to the official website of PlayStation. Another way through which you can check PSN server status is through a third-party tool like the DownDetector website.
Check the Internet Connection
If you have an unstable WiFi connection on your PS5, you will face issues like getting stuck when loading, buffering while playing content, etc. If your bandwidth is insufficient, there will be constant interruptions during streaming. To stream Netflix without interruptions, you should at least have an internet speed of 10 Mbps. You can perform a speed test and check if your console has enough bandwidth for streaming Netflix.
Follow the given steps below to perform a speed test:
1. Go to PS5 Settings and choose the Network option.
2. Select the Connection Status option and click on the Test Internet Connection.
Reboot Your Wi-Fi Router
If your internet connection is the primary cause for Netflix not working on PlayStation 5. You can reboot your Wi-Fi router and modem. Doing this can be an optimal solution for an unsteady internet connection. You can restart your Wi-Fi router using the following method:
1. Turn off your router.
2. Unplug the power cable from your router for 20 seconds.
3. Plug the power cable back into your router and wait till it establishes a stable internet connection.
Go for a Wired Connection
An issue with your Wi-Fi network may cause disruptions while streaming Netflix on PS5. You can fix that by switching to a wired connection if that’s the case. You can connect your console to a Wi-Fi router with an ethernet cable and check if Netflix works smoothly on your PS5.
Change your DNS Settings
Switching to the best DNS setting for PS5 can provide you with a great-quality streaming experience. You can alter your DNS Settings with these steps:
1. Move to PS5 Settings and select Network.
2. Choose Settings followed by Set Up Internet Connection.
3. Scroll to the Set Up Manually option and select it.
4. Select Use Wi-Fi or Use a LAN Cable based on your internet connection.
5. Choose DNS and set the Primary DNS as 8.8.8.8.
6. Then, alter the Secondary DNS to 8.8.4.4.
7. Now, click on Done.
Pause and Download an Update on PS5
If your network quality is not up to mark, you can enable the pause and download option on the console. Using this option can help fix the issue if you are working on a low-end network which might help you fix Netflix not working on PlayStation 5.
1. Head to the Notifications tab on your console.
2. Highlight the app that’s downloading.
3. Press the Options button on the DualSense Controller.
4. Then, choose Pause or Cancel download.
Restart the Netflix app
If in case, your Netflix fails to load or freezes suddenly. You can try restarting the app on your console. It also works well for black screen issues. To force quit an app and open it again:
1. Head to the PS5 home screen and choose the Media tab.
2. Click on the All Apps icon and find the Netflix app.
3. Highlight the app and press the Options button at the left end of the controller.
4. Choose the Close app option on the screen.
5. Now, go back to the All Apps section, locate the Netflix app, and tap on it to open it.
Update the Netflix App
Using an outdated app might be one of the main reasons for Netflix not working on PS5. So, make sure you use the updated Netflix app on your PS5. To check for updates for Netflix manually, follow the steps given below:
1. Move to the Media tab on the PS5 home screen.
2. Tap on the All Apps icon and find the Netflix app.
3. Highlight the app and hit the Options button on the Controller.
4. Then, choose Check for Update.
If there are any pending updates, update the Netflix app to the latest version, and check if the issues are fixed.
Uninstall and Reinstall Netflix
If updating did not fix the issue, you can uninstall and reinstall the app on your gaming console. This might fix the Netflix not working on PlayStation 5. Here is how to uninstall Netflix on PS5.
1. Navigate to the Media section on the PS5 home screen.
2. Choose the All Apps icon and go to the Netflix app.
3. Hit the Options button on the controller and select Delete.
4. Wait till the app gets uninstalled on your PS5.
5. Again, head to the Netflix app under the All Apps section and hit Download to reinstall the app on the console.
Clear Cache on PS5
An optimum solution to fix the Netflix not working on PS5 issue is to clear the cache. Clearing the cache on PS5 can be done only through Safe Mode. Here is how to clear the cache on PS5 using Safe Mode.
1. Press the Power button for a few seconds to turn off your PS5 completely.
2. When the PS5 is turned off, press and hold the Power button until you hear two beeps to boot your PS5 into Safe Mode.
3. From the list of options displayed, choose Clear Cache and Rebuild Database.
4. Choose Clear System Software Cache and click on OK.
Update your PS5 System Software
When you try to access Netflix on the outdated version of your PS5, you might face Netflix not working on your PS5. Updating the PS5 firmware might help fix the issue in such circumstances. Here’s how you can update your console:
1. Click on the Settings icon on the PS5 home screen.
2. Choose System → Software Update → System Software Update and Settings.
3. Then, select Update System Software.
Your console will now update to its latest version.
Power Cycle Your PS5
Rebooting your PS5 is also a great troubleshooting fix for the issue. You can power cycle your PS5 through the following method:
1. Press the PS button between the control sticks on the DualSense controller.
2. From the Control Center menu, choose the Power icon.
3. Go for the Restart PS5 option to power cycle your console.
Reset Your PS5
Perform a factory reset on your console if Netlfix is not working on the PS5 issue, even after trying the troubleshooting fixes. Here is how to factory reset PS5.
1. Move to PS5 Settings and choose the System option.
2. Select the System Software option followed by Reset Options. Three different options will now be displayed on the screen.
3. Select Reset Your Console to restore your console to factory settings.
How to Fix Netflix Error NW-2-5 on PS5
Netflix Error NW 2 5 is one of the common Netflix error codes across all streaming devices, including PS5. If you’re presented with an error on your PS5, you can do the following troubleshooting to fix the issue.
- Restart the PS5 gaming console.
- Verify your DNS settings.
- Check for DNS issues on your modem or router.
- Try using a different DNS server.
FAQ
You can fix Netflix errors on PS5 by restarting your app, updating the app and console, uninstalling and reinstalling the app, and clearing the cache.
If you have an unstable internet connection, Netflix might buffer on your PlayStation 5.
Yes. You can simply close the Netflix app on your console and restart the app to fix the issue. Restart your console and update the Netflix app if the issue is unfixed or reoccurs.
To fix the issue, turn off your PS5 and boot your console on Safe Mode. Select Clear Cache and Rebuild Database option and wait for the process to complete. Now, try to download Netflix and see if the issue is fixed.
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