Streaming apps like Disney Plus on PS5 fail to work properly at times. While PS5 is turning to an all-around entertainment system with streaming apps, users have frequently reported issues while streaming on the Dinsey Plus on PS5. There are various possible reasons for Disney Plus not working on PS5.
There is no definitive explanation for why Disney Plus stopped loading during your favorite movie or show on PS5. You can fix the issue through various troubleshooting tips available.
Possible Causes for Disney Plus Not Working on PS5
There could be various reasons for Disney Plus not working on PlayStation 5. They are:
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- Network connectivity issues
- Disney or PSN Server down
- Corrupted cache and files
- Outdated Disney Plus app
- Outdated PS5 system software
How to Fix Disney+ Not Working on PS5
Through our troubleshooting fixes listed below, you can resolve Disney Plus on PS5 issues and stream Disney Plus without interruptions on PS5.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the Disney Plus Server Status | Ensure that Disney Plus is Available in Your Location | Disable HDR on PS5 |
Check the PSN Server Status | Sign Out and Sign In to Disney Plus App | Clear Cache in PS5 |
Check the Internet Connection | Restart the Disney Plus app | Update your PS5 Firmware |
Reboot Your Modem Or Router | Update the Disney Plus App | Restart Your PS5 |
Switch to a Wired Connection | Uninstall and Re-install Disney Plus App | Reset Your PS5 |
Check the Internet Connection
If your internet connection on your PS5 is unstable, you might face interruptions while streaming Disney Plus on your PS5. The streaming app requires at least a bandwidth of 10 Mbps to run smoothly on PS5 without buffering. You can run a speed test on your PS5 through the following steps:
1. Go to PS5 Settings and choose Network.
2. Select the Connection Status option and click on Test Internet Connection.
If your internet speed is low, you can upgrade your ISP plan.
Check the Disney Plus Server Status
Disney Plus is known for its reliability. But sometimes, there can be server issues with Disney Plus. You can visit Twitter and look for #disneyplusdown. If many users have reported this issue, you can confirm that Disney Plus servers are down.
You can also go to third-party sites like Downdetector to check for any issues with Disney Plus servers. When Disney Plus servers are down, all you can do is wait till Disney Plus rectifies the issues and brings their servers up.
Check the PSN Server Status
If there’s any ongoing server outage on PlayStation Network, you might be unable to stream Disney Plus on PS5. Visit the official website of the PlayStation Network to check the PSN server status.
You can also choose your country and check the PSN server status in your location. If there aren’t any server issues, the page will display ‘All services are up and running.’
Reboot Your Modem Or Router
You can reboot your modem or router if Disney Plus is not working because of network connectivity issues. Rebooting your modem or router may help establish a stable internet connection and fix not loading issue on the app. To reboot your modem or router:
1. Disconnect the modem or router from the power source.
2. Wait for 30 seconds after it gets turned off.
3. Then, plug the modem or router back into the power source and try troubleshooting the app again.
Go to the Disney Plus app on your PS5 and check if it works now.
Switch to a Wired Connection
You can switch to a wired connection if the network connectivity issues persist. A wired connection might fix the issue and help Disney Plus work on PS5 without disruptions. To set up a wired connection on PS5,
1. Go to Settings and choose Network.
2. Select Settings followed by Set Up Internet Connection.
3. Tap on Set Up Wired LAN and click Connect.
You can now check if Disney Plus works now on your PlayStation 5.
Ensure that Disney Plus is Available in Your Location
PlayStation 5 is not available in all countries. So, if you are in a country where Disney Plus service is unavailable, you can’t stream Disney Plus on the console. You need to check if Disney Plus on PS can access your location through their official sites. If you can’t gain access to the streaming service on PS5, then you can consider accessing the app on other devices.
Sign Out and Sign In to Disney Plus
Minor bugs and glitches can cause issues while streaming Disney Plus on PS5. To fix such issues related to your Disney+ account, you can sign out of your account and then sign in again.
1. Press the circle button on the PS5 controller with the Disney Plus app open.
2. Select Settings → Log Out.
3. Now, click Log In and use your Disney Plus account credentials to sign in.
Doing this may enable your Disney Plus to work properly without any buffering. You must also ensure that you have an active Disney Plus subscription.
Restart the Disney Plus app
To fix the software glitches on the app, you should restart the app. Follow the below-mentioned steps to restart the Disney Plus app.
1. Go to the PS5 home screen and choose the Media tab.
2. Move to the Disney Plus app and hit the Options button on the DualSense controller.
3. Then, choose Close app.
4. After the app closes, reopen the Disney Plus app and check if it works.
Update the Disney Plus App
Disney Plus rolls out new updates occasionally with new features while fixing issues along the way. If Disney Plus does not work on your PS5, you can update the app to the latest version. Here’s how you can do it.
1. Navigate to the Disney Plus app on your PS5.
2. Highlight the app and hit the Options button on the controller.
3. Choose the Check for Update option.
Your PS5 will now check for any updates on the app and update it to the latest version if available.
Uninstall and Re-install Disney Plus App
You can uninstall and reinstall the Disney Plus app if the above fixes do not work. Doing so would resolve minor bugs or glitches found on the app. Follow the below-given steps to uninstall the Disney Plus app.
1. Go to the All Apps section under Media.
2. Find the Disney Plus app and highlight it.
3. Hit the Options button on the PS5 controller.
4. Select the Delete option.
You can reinstall the app by selecting the app from the Apps section and hitting the Download button. Try logging in to your account and check if Disney Plus works now on your PS5 without any interruptions.
Disable HDR on PS5
Many users reported that they faced the Disney Plus not working issue when HDR was enabled on their PS5. To disable the HDR option on PS5, you can follow the given steps below:
1. Head to Settings on the PS5 home screen.
2. Scroll to the Screen and Video option and click on it.
3. Next, choose Video Output and select the HDR option.
4. Then, turn off the HDR option.
Now, you can check if Disney Plus works seamlessly.
Update your PS5 Firmware
Sometimes using an outdated PS5 system software may cause Disney Plus not to work on PS5. As a suitable fix, you must update your PS5 system firmware to the latest version. Here’s how you can do it.
1. Head to PS5 Settings and choose System.
2. Move to the System Software option and select System Software Update and Settings.
3. Tap on the Update System Software option.
Your PlayStation 5 will now update to the latest firmware. Now, open the Disney Plus app and check if you can watch content, including 4K videos, smoothly.
Clear Cache in PS5
Corrupted cache and files in the console usually cause freezing, not loading, or buffering while streaming. When you clear the cache on your PS5, there is a high chance that you can stream Disney Plus without interruptions. Here’s how you clear PlayStation 5’s cache:
1. Press the PS button on your DualSense controller.
2. Go to the Power option on the Control Center many and choose Turn Off.
3. After your PS5 turns off completely, press and hold the Power button on the console for 7 seconds till you hear two beep sounds.
4. Connect the controller to your console via a USB cable.
5. Hit the PS button on the controller. This will put your PS5 in Safe Mode.
6. Choose Clear Cache and Rebuild Database → Clear Cache to delete cache on PS5.
7. Then, press OK.
Your PS5 will clear the cache and restart on its own.
Restart Your PS5
You can also try restarting your PS5 to fix Disney Plus not working on PlayStation 5. To do that:
1. Press the PS button on the controller.
2. Choose the Power icon on the Control Center menu.
3. Select Restart PS5.
Reset Your PS5
If none of the troubleshooting fixes work, you can try resetting the console as a last resort. Before you reset your PS5, make sure to back up your data. You can factory reset your PlayStation 5 through the following steps:
1. Go to PS5 Settings and choose System.
2. Select the System Software option followed by Reset Options.
3. Choose Reset Your Console.
Doing this will wipe all your PS5 data and restore the console to factory settings.
Error Codes and Fixes
Error codes help us address a specific issue in the PlayStation 5. You can try the possible fixes if you encounter the error codes mentioned below while streaming on PS5.
Error code | Causes | Fixes |
---|---|---|
Error Code 36 | Accessibility issues | Check if the service is available in your location |
Error Code 42 | Network connectivity issues | Reboot your Wi-Fi router |
FAQ
You should enable HDCP on your console to fix Disney Plus not working on PS5.
Disney Plus may not work on your PS5 if there are network connectivity issues, corrupted cache, and files, outdated subscription, etc.
You must restart your PS5 gaming console and update the Disney Plus to fix the audio delay issue.
If the Disney Plus subtitles are not showing up, turn off and turn on the subtitles once again. If the issue is not solved, restart the Disney Plus app.
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