We can understand your frustration when the PS5 controller X button is not working suddenly. That is one of the most important buttons used regularly on the PS5. When it stops working, you might as well stop playing. There is nothing much you can do without that button.
The issue can be due to simple dust build-up, a dead battery, a faulty button, or a damaged controller. No matter the cause of the issue, we have a solution for it all. Before you decide to get a new controller, try our troubleshooting methods, which are proven to work.
We have faced such issues with our controller as well, and more often than not, these simple and quick fixes worked wonders for us. With us guiding you each step of the way, give them a try.
Information Use !!
Concerned about online trackers and introducers tracing your internet activity? Or do you face geo-restrictions while streaming? Get NordVPN - the ultra-fast VPN trusted by millions, which is available at 69% off + 3 Months Extra. With the Double VPN, Split tunneling, and Custom DNS, you can experience internet freedom anytime, anywhere.
Possible Causes for PS5 X Button Not Working
If your PS5 DualSense controller’s X button stopped working out of nowhere, these could be the possible reasons.
- Dust and dirt built up
- Faulty X button
- Drained Battery
- Connectivity issues
- Software issues
How to Fix PS5 Controller X Button Not Working
The troubleshooting methods mentioned can be done on your own and need no additional help. Follow our lead to fix the issue in a few simple and quick steps.
Check for Dust Build-Up
We use the X button more often than we use any other button on our PS5 controller. The possibility of dust getting settled in and around the button cannot be neglected. The dust accumulated over time can be the reason behind the button not working. Removing dust built up is one of the easiest and quickest fixes.
1. Turn off your PS5 controller as the first step.
2. Clean in and around controller buttons using a Q-tip, a soft brush, or compressed air. Make sure you are gentle while removing the dirt.
3. Once that’s done, wipe your controller using a soft cloth or a tissue.
4. Follow it with rubbing alcohol.
5. Using a dry cloth, clean the controller overall.
Once all that has been cleared, The button should go down when you press it.
Check if the X Button is Broken
You might have dropped your controller at some point, or the X button would have stopped working because of overuse. Whatever the reason is, if the button is broken, it needs to be replaced through proper networks. You can check for damage on your own.
- The button doesn’t go down smoothly when pressed.
- The button is stuck inside its slot.
- There is an unusual noise when you press the button.
These are indicators of a faulty button. Hire a professional to have a look at the controller.
Charge Your Controller
If cleaning the controller didn’t work, then the issue might be with the controller’s battery. Can you recall the last time you charged your controller? Well, do it now.
1. Connect your controller to the console’s USB port.
2. The controller will automatically start charging.
3. You can disconnect the controller from the USB port once the charging is complete.
When not properly charged, the controller will become unresponsive. You can even check your controller’s battery life on your console.
1. Press the PS button on your controller
2. The Control Centre will be displayed on the screen.
3. Under the Accessories section, your controller’s battery percentage can be viewed.
Reconnect your PS5 Controller
There is a possibility of the issue arising due to interruptions in the connection or pairing. The best way to resolve this is by disconnecting the controller from the console and pairing it back again.
1. On your PS5 controller, press the PS button.
2. Go to Accessories.
3. Options to turn off your PS5 controller will be available.
4. Once it has been disconnected completely, reconnect the controller to your console using a USB-C cable.
5. On your PS5 controller, press the PS button.
Check if the X button is working. If connectivity was the issue, this should have solved it.
Fine Tune or Calibrate Your PS5 Controller
If charging your controller didn’t do the job, try calibrating your controller. Trust us when we say it is simpler than it sounds. All you need to do is drain your controller battery completely and charge it back to 100%. This method has worked with the previous model PlayStations and ought to work for PS5 as well.
Note: The fastest way to drain the battery from your PS5 controller is by playing a game.
Reset Your PS5 Controller
If the trouble persists, then the problem probably is not with the button or the battery. An unexpected software glitch might be the reason behind all this. You can resolve it by resetting the PS5 controller to its original factory setting.
1. Turn off your PS5 console and disconnect the controller from the console if connected through cables.
2. The Reset button is a minute hole found at the back of your controller.
3. Insert the pin into the hole.
4. Press and hold the Reset button for a minimum of 5 seconds.
Your controller will automatically reset to its original factory setting. Connect the PS5 controller to your console and try the X button. If the issue was caused by a software issue, this should resolve it.
Connect Your Controller to a PC
Sometimes, the problem could be with your console and not the controller. This can only be checked by connecting it to another device or PC. If the unresponsive X button works after connecting your PS5 controller to a PC, then we have our answer.
Note: If you have more than one controller and the problem is with only one of them, then that indicates an issue with your controller and not your console.
Reboot Your PS5 Console
We now have reasons to suspect the PS5 console, which might be the real issue here. Try restarting the PS5 in an attempt to resolve any minor glitches in it. Here is how you can do that.
2. Press and hold the power button until you hear two beep sounds.
3. Wait till the console turns off completely and disconnect it from its power supply.
4. After a minute or two, reconnect your PS5 to its power supply.
5. Turn on your PS5 and connect your controller.
6. Press the X button to check if it is working.
Reach Out to a Professional
When nothing from the above list of troubleshooting methods worked, the best you can do is reach out to a professional. Do not tamper with the internal parts of your controller or console at any point. They are rather delicate and need to be examined properly. You can contact your local service center or the PlayStation support team for further guidance.
FAQ
Yes, you can fix it if the PS5 controller X button stops working. You can try resolving the issue on your own or by taking it to a professional.
If your PS5 X button is stuck or jammed it is probably because of dirt and dust build-up. You can clean the controller and the buttons using a Q-tip or compressed air.
While cleaning the PS5 controller, rubbing alcohol is the recommended cleaning agent and is completely safe. Remember to use just the required amount.
You might have damaged the internal system of your PS5 controller after the drop. That can be the reason behind the issue. Service or replace your controller to resolve it.
Disclosure: If we like a product or service, we might refer them to our readers via an affiliate link, which means we may receive a referral commission from the sale if you buy the product that we recommended, read more about that in our affiliate disclosure.