Spotify is one of the best music streaming apps to listen to all your favorite songs and playlists on PS5. However, you might come across a few issues on Spotify on PS5. Some of the most common issues that Spotify users face on PS5 are automatic pause, lowered audio quality, being stuck in the loading screen, the app not working properly, etc.
If you’re facing these or any other issues with the Spotify app on your PlayStation, use this troubleshooting guide to fix the issues and continue streaming your favorite music.
Possible Reasons for Spotify Not Working on PS5
Spotify not working on your PS5 can be due to various issues. Here are most of the reasons for errors.
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- Unreliable network connections.
- Spotify app with pending and not installed updates.
- PS5 console with a pending system update.
- Corrupted temporary and cache files.
- Spotify servers are facing internal issues.
How to Fix Spotify Not Working on PS5
Most of the errors faced by Spotify on your PS5 can easily be fixed by yourself. Listed below are some of the solutions you can try by yourself.
Internet-related Issue Fixes | App-related Issue Fixes | Console-related Issue Fixes |
---|---|---|
Check the Internet Connection | Update the Spotify app | Update PS5 System Software |
Check Spotify Servers | Delete Spotify Saved Data | Delete Cache Files |
Check PSN Server Status | Reinstall Spotify on PS5 | Restart the Console |
Reboot Your Modem and Router | Reset Your PS5 | |
Switch to a Wired Connection |
Check the Internet Connection
Spotify may refuse to work on your PlayStation 5 because of network connectivity issues. You must connect your PlayStation 5 to WiFi with a stable connection and speed to play music without buffering or lagging. You can run a network speed test on your console to ensure sufficient internet speed.
1. Open Settings on your PS5.
2. Within settings, scroll down to Network and click Connection Status.
3. Select Test Internet Connection from the Connection Settings.
4. Your PlayStation system will run a network test automatically and display the results containing details like download and upload speed, bandwidth, etc.
5. Your PlayStation will also tell you if you’re not internet-connected. If so, connect your console to a network with a minimum speed of 5-10mbps.
Check the Spotify Servers
Sometimes, Services like Spotify will turn off their servers when they are under maintenance or facing internal issues. Fixing this by yourself is impossible. However, we can always check their server’s current condition with the help of server monitoring websites like downdetector, which will accurately show when the servers are down.
Check PSN’s Server Status
When there’s any ongoing server outage with PSN, you won’t be able to play Spotify on PS5. As PlayStation Network provides a reliable service, you can expect their server issues to be fixed within the timeframe they’ve notified on their social media handles.
You can check PSN’s server status via their official website. Another way through which you can check PSN’s server status is through the Downdetector website.
Reboot Your Modem and Router
As a suitable fix for an unstable internet connection, restart your modem or router. A simple restart on your modem or router improves the connection and ensures a steady network. As such, you could play Spotify on your console without any interruptions. To reboot your modem or router,
1. Remove the power cable from your router or modem.
2. Wait for up to 20 seconds.
3. Plug the power cable back into your modem or router.
4. Wait a few minutes and then power your router or modem to test the internet connection.
Switch to a Wired Connection
Switching to a wired connection is best if your internet connection is slow or unstable. Using an Ethernet cable to connect PS5 to the internet is a better option because an Ethernet connection provides faster download speeds. It also reduces interference from other devices.
So, you may get Spotify to work on your console using a wired connection.
Update Spotify on PS5
Spotify provides app updates to the PS5 to patch and correct errors and bugs the user faces. But if you missed or skipped an update for Spotify on your PS5, it may become unstable or the bugs and errors might linger, making the app crash often. Follow these steps to check and update the Spotify app on your PS5.
1. Highlight the Spotify app on your PS5 home screen and press Options on your DualSense controller.
2. From the popup menu that appears, click on Check For Update.
3. Your console will check if you have any pending or new updates and display them.
4. If you have a pending or new update for the app, click Update to install the latest version.
Delete Spotify Saved Data
1. Within the PS5 Settings, select Storage.
2. From storage, navigate to Saved data.
3. From the list of apps, navigate to Spotify and press Options on your DualSense controller.
4. Select Saved App data File from the popup menu and click Delete.
5. After completing, restart your PS5 console and open the Spotify app. 6. Log in to the Spotify app using your credentials.
Reinstall Spotify on PS5
When deleting cache files and app data is not fixing the problem, try uninstalling and reinstalling the Spotify app on your PS5. Here’s how you can do that on your own.
1. From your PS5 Media tab, locate the Spotify app and press Options on your DualSense controller.
2. Click Delete to uninstall Spotify from your Console.
3. Reinstall the Spotify App from the PlayStation store and log in again with your credentials.
Update PS5 System Software
When your Spotify app is up to date but the errors linger, it may be because your PS5 system is outdated. Sometimes, an outdated system may not support certain apps. Follow the given steps to check and update your PlayStation 5.
1. Open Settings on your PS5.
2. Within the System, select System Software Update and Settings.
3. Any pending or new updates will be displayed under the Update System Software menu.
4. If you have an update, install it on your console and restart it. This may fix the problems you are facing on your Spotify app.
Delete Cache Files
Your console automatically creates a cache and temporary files to help certain system functions. Cache files will make booting up your system and apps faster. However, unused cache files tend to get corrupted over time and they can cause performance issues and crashes. Here’s how you can delete cache files from your PS5.
1. Press and hold the power button on your console to boot PS5 in Safe Mode.
2. Connect your DualSense controller with a USB cable to your PS5 console to navigate the Safe Mode menu.
3. Select Clear Cache and Rebuild Database within the Safe Mode menu to remove cache files.
4. Your console will delete all the cache and temporary files and will automatically restart.
Restart the Console
Spotify may not work on your PS5 due to software glitches. Rebooting your PS5 might clear those bugs and fix the issue. You can perform a restart on your console with the below-given steps.
1. Hit the PlayStation logo button on the DualSense Controller.
2. Choose the Power icon from the Control Center menu.
3. From the three displayed options, select Restart PS5.
Reset Your PS5
If none of the solutions given above fixed the errors and Spotify is still not working on your PS5, you can always restore your PS5 to factory settings. However, by doing this, you may lose all your saved data, installed games/apps, etc. Here’s how you can reset your PS5.
1. Open Settings on your PS5 and go to System Software.
2. Scroll down and find Reset Options.
3. Within the Reset Options, click on Reset Your Console.
Error Codes, Causes, and Solutions
Sometimes, When Spotify is not working on your PS5, Spotify will display error codes with specific numbers when you’re facing issues. These error codes specify an internal error within the Spotify servers or other errors on your console or network. Here are all the error codes, their causes, and solutions to fix them.
1. Spotify Error Code 3
Cause: When this error code is displayed, you cannot log in to your Spotify account. This is caused mainly because of Spotify’s servers being down.
Solution: Since this is a server issue, we can do nothing about it until Spotify fixes its servers. You can check server monitoring websites like Downdetector, which constantly updates server statuses.
2. Spotify Error Code 4
Cause: This error will be displayed when the Spotify app on your console faces compatibility issues.
Solution: Try connecting to a different network and update the Spotify app to its latest version.
3. Spotify Error Code 7
Cause: When your console has a poor internet connection, the Spotify app may not be able to connect to the server, resulting in this error.
Solution: Fix this error by restarting your network or connecting your console to a different network.
4. Spotify Error Code 17
Cause: Spotify app gets corrupted upon installation.
Solution: Fix this by deleting and reinstalling the Spotify app from the PlayStation store.
Spotify Error Code 30
Cause: This error occurs when there is a problem with your account or payment information.
Solution: Fix this by double-checking your information before logging in and changing your payment information.
Frequently Asked Questions
Yes, PS5 supports Spotify. You can download the application from the PlayStation store for free.
Spotify on your PS5 may not be working because of several reasons. The most common are server outages, poor internet connection, and outdated app or system software.
One of the most common reasons why Spotify automatically pauses on your PS5 is because the same account is being used on two different devices simultaneously. You can fix this by logging out of all devices or subscribing to a premium plan.
You cannot fix a server issue as they can be accessed only by the services that own them.
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