Samsung Smart TV devices rely on the internet to stream online videos, movies, and other media content. Apps like Netflix, YouTube, and Hulu require a stable internet connection to run smoothly. However, these applications may not load content if your Samsung Smart TV has issues connecting to the WiFi. The issue may be associated with your TV or WiFi network. If the issue is related to your network, then the error codes like 001, 012, and 102 may appear on your TV. Regardless of the issue, you can fix it immediately with simple solutions.
This article will provide the best troubleshooting fixes to resolve the problem and help your TV connect to WiFi in no time.
Reasons for Samsung TV Not Connecting to WiFi
The Samsung TV Not Connecting to WiFi issue deals with various aspects that are unknown. It is better to know the root cause of this issue to find a suitable fix. Some of the possible causes for the issue are:
Information Use !!
Concerned about online trackers and introducers tracing your internet activity? Or do you face geo-restrictions while streaming? Get NordVPN - the ultra-fast VPN trusted by millions, which is available at 69% off + 3 Months Extra. With the Double VPN, Split tunneling, and Custom DNS, you can experience internet freedom anytime, anywhere.
- Outdated WiFi drivers
- Bugs in the system
- Low internet bandwidth
- A mishap in Network settings
- Entering the wrong WiFi credentials
- Corrupted device
How to Fix Samsung Smart TV Not Connecting to WiFi
Try the below-discussed troubleshooting measures one by one to fix the troubling WiFi issues on your Samsung TV.
Check the Network’s Signal Strength
First, check whether your WiFi router is up & running and offering a stable internet bandwidth. If the WiFi signal is weak, there will be interruptions while connecting your TV to the network. You can check the WiFi strength on your Samsung TV from the Wireless section of the Network settings.
1. Turn on your Samsung TV and navigate to Settings.
2. Next, click on the General option and scroll to select the Network option.
3. Now, tap on Open Network Settings and choose Wireless.
4. From the list of available networks, navigate to your WiFi network.
5. Check the number of WiFi bars shown on the screen. If the WiFi bars on the network are 1 or 2, then the WiFi strength of your network is weak.
If your network’s signal strength is weak, you can bring the router closer to your Samsung TV. Doing so will help your TV get a higher internet bandwidth. If even bringing the router closer doesn’t fix the issue, connect your Samsung 4K TV to the internet directly with an Ethernet cable. You can also restart the router to improve your network’s signal strength.
To fix your WiFi router that is offering low bandwidth, you can perform a simple power cycle or soft reset on your router.
1. Turn off your WiFi router by pressing the Off switch or disconnect it from the power socket.
2. Leave the router idle for 3-5 minutes.
3. Then, turn on your router again and wait for another minute for your router to set up.
4. Now, try connecting your Samsung TV to the WiFi and check whether the fix solved the issue or not.
If the problem is not with the router, then check your network settings. Sometimes, a simple change in network settings can halt you from connecting your Samsung TV to WiFi. So, reset your Network settings to revert the network options to default.
1. Go to the Home screen and click on the Settings option.
2. Next, go to General settings and select the Network option.
3. Under Network, tap the Reset Network option and hit Reset in the prompt to confirm the process.
4. Now, your Network settings will be reset and reverted to default.
If the network issue persists, it could be because of minor glitches in the TV. You can restart the TV to fix the issue.
A simple restart gives you a higher chance of fixing your issues with the internet and other problems. So, restart your Samsung TV device to fix the Samsung TV not connecting to the WiFi issue.
1. Take your TV remote and press and hold the Power button.
2. Keep holding until you see the Samsung TV logo stop blinking.
3. Wait for a minute, and your TV will automatically restart and turn on by itself.
4. After this, try connecting your Samsung TV to a WiFi connection.
If a simple restart cannot fix the issue, you can check your TV’s IP and DNS settings.
Change the IP Settings
If the IP settings on your TV are set to obtain manually, then you need to configure and enable it every time you connect to WiFi. This is one of the reasons for your Samsung TV not connecting to the WiFi network. You can change the manual setting to automatic to resolve the connectivity issue.
1. Go to Settings on your Samsung TV and select the General option.
2. Next, choose the Network option and click the Network Status option.
3. Then hit the IP settings option and check whether the setting is manual.
4. If the feature is in the manual setting, tap on it and change it to Obtain automatically.
5. After enabling it, try connecting your WiFi network to your Samsung TV.
Change the DNS Settings
Sometimes, changing a DNS server has come in handy to enhance the internet and fix the WiFi not connecting issues. Apart from fixing the issue, a change in the DNS server can let you access some of the various region content on your device.
1. On your Samsung TV, click on Settings → General → Network → Network Status → IP Settings.
2. Under IP settings, click on the DNS setting option.
3. Now, change your DNS server from the old one to 22.214.171.124.
4. Then hit OK to manually change the DNS server on your Samsung TV.
5. After changing, restart your TV device to make the fix work efficiently.
Update the Samsung TV
If your TV device runs on outdated software, it leads to these issues. By updating your TV to the current version, your software and the WiFi drivers will also get updated to the current version. Since you can’t connect your TV to the internet, you can update the Samsung TV via USB.
1. Go to the Samsung Download Center on your PC.
2. Download the updated Samsung firmware on your computer and save it on a USB drive.
3. Plug the USB drive into your TV and then turn it on.
4. On your home screen, click on the Settings option.
5. From the pop-up, navigate and click on the Support tab on the left.
6. Then, click on the Software Update button on the screen.
7. Next, hit Update Now option to check for any updates if available.
8. Choose to update your TV via USB and locate the file on your TV.
Your TV will install the updated firmware and restart automatically.
Factory Reset your TV
If all the above steps fail to solve your issue, then try out this last measure before reaching out to customer support. But remember, doing a factory reset will get rid of every data, bug, and corrupted cache file on your TV. So, take backup accordingly before you reset your Samsung TV.
1. Select the Settings option from the home screen and go to the Support tab.
2. Next, click on the Self Diagnosis option.
3. Under Self Diagnosis, tap on the Reset option.
4. Enter your TV PIN or type the default PIN 0000.
5. From the pop-up, click Yes to factory reset your Samsung TV.
The steps vary based on the Samsung TV models you hold. So visit the official website of the Samsung TV to find out the reset steps.
If you still can’t figure out the reason and fix your problem, you can finally reach out to Samsung customer support. They will send a technician to help with your WiFi not connecting issue on your Samsung TV device.
If there’s an issue with your Samsung TV or network, you won’t be able to connect your TV to WiFi.
This might be an issue with your bandwidth signals from the WiFi router. So, try restarting your WiFi router to fix this issue.
Disclosure: If we like a product or service, we might refer them to our readers via an affiliate link, which means we may receive a referral commission from the sale if you buy the product that we recommended, read more about that in our affiliate disclosure.