The remote of the Philips TV is one of the most convenient remote controls I have used so far. I love how you can quickly open apps like Netflix by pressing a button. However, a few days ago, a few buttons on my Philips TV remote stopped working suddenly. But the worst was yet to come. Two days later, I tried to turn on my TV, but my Philips TV wouldn’t turn on. Initially, I suspected the problem was with my Philips TV, but I soon realized the remote was not working.
Soon, I found that the Philips Smart TV remote not working is a common problem that occurs in various models of Philips Smart TV, including the Philips Android TV, Google TV, Roku TV, and their native OS with Ambilight. I tried some basic troubleshooting fixes to find the cause and solved the issue that was not working.
If you face the same problem with your Philips TV remote, you can try the following troubleshooting and fix the issues or use these alternative methods to operate your Philips TV.
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Why is My Philips TV Remote Not Working?
If your Philips Smart TV remote is not working, it might be due to any of the reasons given below.
- Objects between the remote and TV
- Drained batteries on the TV remote
- Technical bugs and glitches
- Defective TV remote
- Issues on the Philips TV
- Remote unpaired from the TV
Possible Fixes for the Philips Smart TV Remote Not Working Issue
If your Philips TV Remote is not working, you can use the fixes given below to easily solve the issue with the remote of your Philips Smart TV.
Remove the Obstacles Between TV & Remote
Philips TV remote or any other TV remote works by transmitting the IR signals between the remote and the TV. So, if there is any obstruction between your TV and the remote, your TV will not respond to the actions you’re making in the Philips TV remote. To fix this issue, remove any obstacles in front of your TV and remote. A clear path between the remote and TV will ensure a reliable operation.
Check and Replace Remote Batteries
Remove the battery door of your Philips TV remote and check if the batteries are inserted properly on the remote. If the batteries are inserted properly, and the remote is not working, try replacing the old batteries on your remote with new batteries. Replacing the drained batteries will fix the Philips TV not working issues. Here is how to replace batteries on the Philips TV remote.
1. Locate and remove the battery cover on your Philips TV remote.
2. Remove the old drained batteries from the remote.
3. Insert the new batteries into your TV remote and check if the remote works.
Clean Your Remote
Deep cleaning your TV remote will fix the issue of the remote not working. While checking the batteries, you must also check for the dust particles in the battery compartment. If there is dust formation in the remote, clean it using a brush or cloth and reinsert the batteries.
Reset Philips TV Remote
Excess charge on the Philips TV Remote will cause the remote to malfunction. This may also result in some buttons of your Philips TV remote not working. To fix the issue, you can soft reset the Philips TV remote using the steps given below.
1. Remove the batteries of the TV remote.
2. Press the power button on the remote for at least 30-60 seconds to drain the power completely from the remote.
3. Press all the buttons on the remote randomly to ensure the remote is completely discharged.
4. Now, re-insert the batteries and check if the LED lights on the remote blink.
Now check if the TV remote works. Otherwise, move to the next fix.
Check your Philips TV Remote Signal
All Philips TV remotes send out infrared light signals that human eyes are unable to see. However, you can see the infrared lights using your smartphone camera. Here is how to do it.
1. On your smartphone, open the camera app.
2. Now, point the view of the camera directly on the IR blaster on your remote.
3. Press and hold any button on the remote and observe if you see any purple light on the LED light.
If you see the purple light, your remote is fine. If you observe no light, your Philips TV remote sensor is not working. This might indicate a drained battery or hardware damage on the remote.
Pair your Philips TV Remote
In very rare cases, your Philips Smart TV might automatically un-pair your TV remote, which might prevent your Philips Smart TV from working. Re-pairing the remote will fix the Philips TV remote. Here is how to pair a Philips TV remote.
1. Point the remote towards the TV and long press the Source (Pair) button on the Philips TV Remote.
2. Once the remote enters the pairing mode, the LED light on the remote will start to blink.
Note: During the pairing process, ensure you are within 1 metre distance from the TV.
3. Follow on-screen instructions to complete the pairing process.
Note: If the keyboard on your Philips TV remote is not working, repairing the remote will fix the issue.
Power Cycle Your Philips Smart TV
Another possible fix to solve the remote not working issue is to power cycle your Philips Smart TV. Power cycling the Philips Smart TV will help you remove the technical bugs that might prevent the remotes from working properly. Follow the steps below to power cycle your Philips Smart TV.
1. Turn off your Philips TV using the physical button and unplug the power cable from the socket.
2. Leave the power cable unplugged from the power source for a minute or two.
3. Once you unplug the TV from the power source, press and hold the physical Power button on your TV to drain out the excess power.
4. Now, reconnect your Philips TV to the power source and try turning on your TV with the remote.
Contact Philips Customer Service
If none of the above solutions or alternatives worked for you, contact Philips Customer Support. They will guide you on how to resolve the issue. If the problem is with your TV, you can claim a warranty if your TV is still under the warranty period. Suppose the problem is with your remote. You can opt for the alternative solutions.
Alternate Solutions
If none of the above solutions work, you can use the alternative solutions to control your Philips Smart TV.
Use the Physical Buttons on the TV
You can use the physical buttons on the TV to control the volume, turn on/off your TV, change the input source of your Philips Smart TV, and more. You can only access limited functions of your TV using these physical buttons.
Use the Philips Smart TV App
If your Philips TV remote stops working all of a sudden, you can use the Philips Smart TV remote app on your smartphone to control the functions of your TV. However, you can only use this method if your Philips Smart TV is connected to Wi-Fi as your smartphone and if the TV remote app is already paired with the TV. The Philips Smart TV app is available on both the App Store and Play Store on your smartphone.
Use a Universal Remote
Another affordable alternative would be a universal remote. If your Philips Google TV, Philips Android TV, or Philips Roku TV remote is not working, you can opt for a universal remote since they work with most smart TVs regardless of the operating system.
FAQ
Ensure that the Philips Smart TV is connected to the same Wi-Fi as your smartphone. Force quit the app on a smartphone and open it again. Update the app to the latest firmware.
Check the batteries on the remote, clean the remote, and update the remote software from your TV Settings.
If your remote is facing a lack of battery supply, it will start to blink in the LED light on it.
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