On the weekend, when I was about to stream our favorite media content on the TCL Smart TV with my family, suddenly, the TCL TV was not connecting and pairing to the WIFI network. I was frustrated and was searching for the cause of the issue. After cooling down, I sat with my TCL TV and started to resolve the internet connectivity issue by myself.
After trying more fixes, I finally got my TV back to connect with the home network. I was overjoyed since I resolved the issue by myself without seeking help from an external person. So, I decided to write an article regarding the TCL TV internet connectivity issue, which will be helpful for those who face the issue like me. If you can’t find out whether the problem is with your TCL TV or the WIFI router, head over to the article to learn the possible causes and their related fixes to resolve the issue permanently.
Reasons for TCL Smart TV Not Connecting to WIFI
Often, the TCL TV may not connect to the WIFI network due to several reasons. To overcome this issue, know the primary reasons for the TV not connecting to WIFI and resolve it depending on the nature of the issue.
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- Entering the wrong WIFI password.
- Poor internet connection.
- Any change in the DNS settings.
- An outdated TCL Smart TV.
- Long distance between the WIFI router and the Smart TV.
- Low internet bandwidth.
- Too many devices are connected to the same network.
- Change in the date and time.
Possible Fixes to Solve the TCL TV Not Connecting to the WIFI Issue
Once you have found the reason for your TV not connecting to the WIFI network, it is easy to find and solve the problem quickly.
Soft Reset/Reboot the TCL TV
If your TCL TV is not connecting to the WIFI network, the first and foremost thing is to perform a power cycle. A power cycle is nothing but a soft resetting of the TV. It clears software-related issues, minor bugs, internal glitches, and temporary errors. It is the simplest and most effective fix to get the TV from the network connectivity issue. Here’s how to perform a soft reset on your TCL TV within 2 minutes.
1. Turn Off your TCL Smart TV and disconnect the TV cable from the power socket.
2. Leave the TV unplugged for 2-3 minutes and locate the power button on your Smart TV.
3. Now, hold the Power button for a minute and release the button.
4. After that, plug the cables into the power socket and turn On your TCL TV.
That’s it. Your TCL TV has been power cycled. Now, try connecting your TCL Smart TV to the internet connection and check if the problem gets solved.
Input the Correct WIFI Password
Inputting a wrong WIFI password will not allow your TCL TV to connect to the desired network. This fix may be childish, but entering the wrong WIFI password takes a major place in this issue. Regarding the password, if you miss a single word or a character while entering the password on your TV, it will not detect the WIFI router. So, always make sure to have a sharp eye while typing the password in the required field. After inputting the password, make sure to check the password once or twice before enabling the connection. Finally, check if your TCL TV is connecting to the selected WIFI network, or else move to the next troubleshooting fix.
Restart/Power Cycle your WIFI Router
One of the major fixes regarding the WIFI-related issues is to restart or power cycle the WIFI router. Any change in the settings or temporary issues in the modem will restrict your TCL TV from connecting to the router and thus create the issue. Also, a low bandwidth slows down the speed of the internet connection. To resolve these issues, restarting the router will be the only fix. Here’s how to power cycle your WIFI router.
1. Turn off the WIFI router and disconnect the router’s power cable from the power socket.
2. Also, remove all the connected cables from the router. Leave the router undisturbed for 2-3 minutes and reconnect the cables.
3. Now, turn On your WIFI router and wait until the light flashes on the router.
4. Once done, connect your TCL TV to the modem and start using your Smart TV.
Note: If a restart doesn’t resolve the issue, you can even hard reset your WIFI router by pressing the Reset button for 15-30 seconds.
Check the Number of Connected Devices
If you connect multiple devices to the same WiFi network, it may slows down the internet speed of each device. All WIFI routers have certain limited connections, and if it exceeds the range, the network will be insufficient and thus create a problem between your TV and the router. In this case, launch the router settings and turn off the device restrictions.
If the problem still exists, disconnect all the wireless devices from your home network and try reconnecting the TCL TV to the WIFI network. If the issue is solved, confirm the problem with your router and try upgrading with a new WIFI router.
Set the Correct Date and Time
Sometimes, your TCL Smart TV will not connect to the WIFI network if you have imported the wrong date and time on your Smart TV. However, the TV automatically changes its time zone settings accordingly, but there are times when the TV inputs the wrong date and time. Since the router detects the IP address by itself, any change in the time zone settings will interrupt the network connection between your TCL TV and modem. Here are the manual steps to navigate to the time settings on your TV.
- TCL Roku TV: Home button → Settings → System → Time → Time Zone → Set Manually → Enter the correct time.
- TCL Android & Google TV: Home button → Settings → Device Preferences → Date & Time → Turn Off Automatic date & time → Time → Set Time Zone → Input the correct time.
- TCL Fire TV: Home button → Settings → Preferences → Time Zone → Select your region and time.
Update the TCL Smart TV Software
Updating the TCL TV firmware to the latest version is one of the major reasons to resolve the TV not connecting to the WIFI issue. Often, every Smart TV, including the TCL TV, will release new software updates to fix the simple errors and bugs on the TV. To update the TCL TV software, you need a stable internet connection.
Since TCL TV won’t connect to the WIFI network, you can use an ethernet connection or USB flash drive to update the TV software. Download the available software on the flash drive and update the TV to the latest version. Once done, enable the auto-update option on your TCL TV to update the TV automatically whenever it connects to the WIFI network. Here are the steps to turn On the auto-update option on your TCL Smart TV.
- TCL Roku TV: Home button → Settings → System → Turn on Automatic Software Updates.
- TCL Android TV: Home button → Settings → System → About → Select the System Update option → Enable the Automatically check for update option to turn On.
- TCL Google TV: Home button → Settings → System → About → Software Update option → Click Auto Update → Turn On.
Check the Mac Address Error
If the Mac address is turned On your router, your TCL TV will not connect to the home network. So, make sure to disable the MAC filtering option on your router to get an active internet connection. Follow the steps below to turn off the Wireless MAC Filtering option on your WIFI router.
1. Visit the WIFI router’s portal configuration portal. Look for the Wireless option and tap on it.
2. Choose the Wireless MAC Filter option and tap the Disable button.
3. Further, click Apply to save the changes.
Now, your TCL Smart TV should connect to the desired WIFI network. If you are still facing the problem, move to the next solution.
Change the DNS Settings
In rare cases, the DNS settings on your TCL TV may change, which leads to the connectivity issue. Configuring the correct DNS settings and IP address is one of the key factors in providing a stable internet connection. Even though the TCL TV will automatically input the DNS settings from the router, sometimes it may fetch the wrong settings. So, it’s better to change and input the correct DNS manually to avoid such an issue. Here’s how to do it.
- TCL Roku TV: Navigate to Settings → Choose the System Settings option → Tap on Advanced System Settings → Select the Factory Reset option → Click OK → Hit the Login button → Enter the DNS address.
- TCL Android TV: Launch the TV Settings → Select Network → Tap on Modify Network → Choose the IP Settings option → Click Advanced → Input 8.8.8.8.
- TCL Google TV: Press the Home button on your remote → Choose Applications Menu → Visit Settings → Tap on Network → Click the WIFI Settings option → Hit the Static IP option → Enter the correct DNS address → Save.
- TCL Fire TV: Settings → My Fire TV → About → Network → Note the configuration and go back to Settings → Network → Select your Wi-Fi network → Forget this network → Enter the details manually, including DNS.
Use a Wired Connection
If the network on your TCL TV is continuously lagging, try using a wired ethernet cable to get from the issue. Connecting the ethernet port on the TV can solve many network issues and allow you to use your TV without any interference. To do so, locate the ethernet port on your TCL TV and insert the cable into the port. Further, you need to change the network settings on your respective TCL Smart TVs.
- TCL Roku TV: Tap the Home button on your Roku remote → Launch Settings → Choose the Network option → Select Wired (Ethernet) → Click OK.
- TCL Android & Google TV: Press the Home button → Navigate to Settings → Select the Network & Internet option → Tap on Wired.
- TCL Fire TV: Visit Settings → Choose Network → Click the Configure Network option → Tap on Wired.
Disable the Network Ping Settings From the Secret Menu
If you own a TCL Roku TV, you are in luck. Roku TVs have an additional solution to fix the TV not connecting to the WIFI network issue. In some cases, the network ping settings may be turned on your Smart TV, which restricts the TV from connecting to the WIFI. Also, ensure that the cache is cleared on the TCL Roku TV.
Factory Reset TCL TV
Besides trying the above solutions, you can even factory reset your TCL Smart TV to solve network-related issues. Since factory resetting your TV will delete and restore your Smart TV to its initial settings, keep this solution as the last one before opting for help from the TCL customer. A factory reset can be done with and without using a remote controller. Here are the steps to reset your TCL TV using a remote.
- TCL Roku TV: Home → Settings → System → Advanced System Settings → Factory Reset → Factory Reset Everything → Enter the Code → Click OK.
- TCL Android TV: Hit the Settings icon → More Settings → Device Preferences → Click Reset → Factory data reset → Erase Everything → Enter the PIN → Click OK.
- TCL Google TV: Settings → System → About → Reset → Factory Data Reset → Erase Everything.
- TCL Fire TV: Settings → My Fire TV → Reset to Factory Defaults.
Contact TCL Support
If there is any internal damage, unknown bugs, or errors, your TCL Smart TV it will not connect to the WIFI network. In this case, it’s better to get help from TCL Customer Support since they will help you out with the problem. You can contact them via email, phone call, or by chat. Before opting for their help, check if your TCL TV is under warranty. If your TV is under the warranty period, you can claim it to access the free service.
Frequently Asked Questions
If you have enabled the MAC Filtering option on your router, you may face this issue.
Yes, you can run a network connection test on your TCL Roku TV.
Yes. You can use the reset button on your TCL Smart TV to reset the TV without a remote.
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