It will be really frustrating when you are all set to watch your desired content on your TCL TV, and out of nowhere, it suddenly stops working. There are many reasons for this to happen. Therefore, we have figured out the possible causes and the relevant fixes to get back you on track. Whether you are facing a display issue or an audio one, our troubleshooting guidance will help you out.
At the end of this article, you will learn the possible causes and their relevant fixes to resolve the error you are dealing with.
Why Is TCL TV Not Working
The following are a few possible causes that prevent your TCL TV from working in the usual way.
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- Unstable internet connection
- Faulty connection
- Damaged cables
- Improper source settings
- Outdated software
- Hardware malfunction
DIY Fixes for Your TCL TV Not Working
You can easily fix the issue once you identify the root cause. Go through the below guide carefully to get it done.
Check the Internet Connection
An invalid internet connection can prevent your TCL Roku TV from working properly. Whether you are looking for a movie or trying to send or receive data, you need to connect your TCL TV to a stable internet connection is necessary to do so. Navigate to the network settings on your TCL TV and make sure the WiFi settings are turned on properly. You can also try re-establishing the connection to get it done.
Double-Check the Cables
It is the primary thing that you need to check as soon as your TCL TV starts malfunctioning. A loosened or damaged cable will make your TCL TV stop working. The signal will be lost or no picture can be seen when the cables get loosened. So use cables of good quality and make sure it is inserted firmly into the port of your TV. In case you find any damage, replace it with a new one to rectify the problem.
Power Cycle Your TCL TV
Power Cycling also referred to as soft reset, will work like magic when your TCL TV fails to work. It will fix the electrical glitches and make your TV work again. All you need to do is simply detach the cables from the power outlet as well as from the TV. Wait a minute or two and plug back the cables to check whether the issue has been resolved.
Check the Backlight Settings
If you are experiencing the black screen issue, it is most probably because of the backlight settings. When the backlight is set to be very low or turned off, it will result in a black screen. To fix this, you need to locate the backlight or brightness controls under the settings menu of your TCL TV. Try increasing the brightness to settle down the black screen issue.
Change the Source Settings
Improper source settings will also create trouble with your TCL Google TV. When using different types of cables, it is essential to change the source settings in accordance with that. Once connected to the cable, you need to change the source settings of your TV in order to make it work. To do so, simply press the Input or Source button on your TCL remote and choose the appropriate source to get it connected.
Replace the Remote Battery
This sounds fun but most of the time, our mind will not think about the simplest way to rectify the error. When you are using expired batteries, you cannot control your TV settings. This will make you think that the problem is from the TV. But your remote will also become one of the reasons for your TCL Fire TV not working. Replace the batteries with newer ones and try using your TV. If the issue didn’t settle down, then buy a new remote and give it a second try.
TCL TV Apps Not Working
Is any of your apps crashing or not loading properly? No worries anymore, as these simple fixes will help you rectify the errors. When an app struggles to load, try uninstalling and reinstalling the app once again. This will help you fix the minor bugs and help you run the app smoothly.
In some cases, the cache will also become responsible for your apps malfunctioning. You can clear the catch and unwanted data by simply opening the app and following the on-screen instructions to get it done.
Update the Software
An outdated software will put your TCL Android TV into a problem when it goes unchecked. Updating the TCL Smart TV to the latest version is necessary to enjoy the smooth streaming service. This will also fix many errors and bring a new life to your malfunctioning TV.
1. Turn on your TCL TV and connect it to a stable WiFi network.
2. Press the Home button on your TCL remote.
3. Go to the Settings menu on your TV and select System.
4. Hit the System Update option and check for updates.
5. If any update is available, click on it to install it on your TV.
NOTE: Keep your TCL TV on until the update gets completed. Turning off in between will result in a system crash.
Hard Reset the TCL TV
Performing a TCL TV factory reset will fix most technical glitches, including a black screen, inaudibility, picture issues, and much more. But also remember that it will wipe out all the customized settings and data. Try this troubleshooting method as your last resort when all the above DIY ways fail to work.
1. Turn on your TCL TV.
2. Press the Settings button on your remote.
3. Select the More settings option.
4. Choose Device Preferences and hit the Factory Reset option.
5. Click OK to confirm the resetting process.
6. Select Erase everything and wait for a few minutes.
Now, turn on your TCL TV and check whether the problem has been fixed.
Contact Customer Support
When none of the above fixes helps resolve the issue, you shall reach out to TCL Customer Support for technical assistance. You can even take your TCL to the nearest outlet to check and fix the issue. You can even claim the TCL TV warranty if you are eligible in case of any major issue.
FAQ
Double-check the cables and perform a soft reset to turn on your TCL TV.
Check your network settings and re-pair the devices once again to fix the issue.
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