It can be annoying when the installed apps on your Samsung TV refuse to work, particularly when you are watching your favorite show or movie. Fortunately, this is a resolvable issue and needs no technical skills. There are multiple troubleshooting methods that you can perform to fix when you come across apps not working on Samsung TV.
The most common causes that prevent the app from working include poor network connection and outdated app version. By checking the network status and the version of the app, you can mostly fix this issue.
We will walk you through several troubleshooting tricks to help fix the issues that prevent the app from working properly.
Information Use !!
Concerned about online trackers and introducers tracing your internet activity? Or do you face geo-restrictions while streaming? Get NordVPN - the ultra-fast VPN trusted by millions, which is available at 69% off + 3 Months Extra. With the Double VPN, Split tunneling, and Custom DNS, you can experience internet freedom anytime, anywhere.
Reasons for Apps Not Working on Your Samsung TV
There are many reasons you can’t access the apps on your TV. However, it is better to know the major reasons to avoid app working issues on your TV in the future.
- Technical errors or temporary bugs
- Improper Internet connection on Samsung TV
- App server down
- Outdated app version
- Corrupted app cache/Storage issues
- Older version of Samsung TV firmware
- Incorrect settings on your TV
Troubleshooting Methods to Fix Apps Not Working on Samsung TV
These are the simple walk-around to fix the Samsung TV streaming issues that occur due to the app not working and start using it within a few minutes.
Restart your TV
For all issues on Samsung TV, including the app not working, the first and foremost thing you should try is to power cycle your Samsung TV. This is the easiest way to fix the minor technical glitches that stop the app from working on your TV.
1. Turn on your Samsung TV and grab the remote control.
2. Press and hold the power button on the remote aiming at your TV.
3. Release the button once you find the Samsung logo on the TV screen.
4. After a few seconds, turn your TV on and launch the desired app.
Alternatively, you can power-drain your Samsung TV by holding the TV panel power button for a few seconds while the TV is unplugged.
Check Network Connection
If the Samsung TV is not properly connecting to the WiFi, the app may be buffering or stuck on the loading screen on your TV. Make sure the network connection on your Samsung TV is strong and stable.
1. Disconnect your Samsung TV from the WiFi.
2. Switch off your router and wait for a few minutes.
3. Turn on the router and connect your Samsung TV to the WiFi.
Check App Server
Another necessary thing you need to check before trying any hard fix on your TV is the particular app server. Sometimes, the dedicated platform server may go down or it will be under maintenance. If the server of the app is not stable, you may face issues like streaming apps not working, buffering, and loading on your Samsung TV. If this is the case, you can’t access that app on any device, including Samsung TV. You can confirm the app server issue using the Downdetector website.
In such cases, trying troubleshooting methods on your TV won’t give you a hand. Waiting until the server is back to work is the only solution to fix this issue. Once the server issue is fixed, you can start using the app without any hassle.
Update the App
You may face Samsung TV connected to the internet but apps are not working issue. It is because the particular app may be affected or injected with temporary bugs or errors. These errors can be fixed only by updating the app on your Samsung TV. Once you have updated the app, the apps not working on Samsung TV issue might resolve automatically.
1. Launch the Smart Hub on your Samsung TV and select the Apps tile.
2. Click on the Settings icon at the top right corner.
3. Select the app you want and click Update to update the app on your TV.
4. Once the app has been updated, launch it and check whether the not working issue is solved or not.
Clear App Cache
If the apps are crashing continuously on your Samsung TV, that is mostly because of the corrupted cache accumulated on the app. In this situation, you may feel the issues like Samsung TV connected to the internet but the apps will not work properly. By clearing the cache on your Samsung TV, you can remove temporary files from the app and TV.
1. Switch on your TV and press the Settings button on your Samsung TV remote.
2. Go to the Support tab and select Device Care from the menu.
3. Now, click on the Manage Storage option at the bottom.
4. Choose the app and go to the View Details option.
5. Hit the Clear Cache button and the app cache is deleted successfully.
You can also choose to Clear Data in order to remove all your data on the app without uninstalling the app.
Reinstall the App
You cannot blame your TV at all times. Sometimes, the app may also be affected by the buggy update. In that situation, you can uninstall and reinstall the app on your TV. Since Samsung offers the default Reinstall option, you need to perform the uninstallation activities. You can directly click the Reinstall button to uninstall and reinstall the application to the current version.
1. Launch the Smart Hub on your Samsung TV screen.
2. Navigate to the Apps tab and select the app that you need to reinstall.
3. Now, press & hold the Select or Enter button for a few seconds remote control.
4. Select Reinstall from the drop-down menu and confirm your deletion.
Reset SmartHub
Smart Hub is the all-in-one head of apps in Samsung TV. You can reset it if the app is not working on your Samsung Smart TV. Remember, resetting the Smart Hub will reset the apps on your Samsung TV. This means it will erase all the apps on your TV and sign out your account from the apps on your TV.
1. Press the Home button on your remote control to launch the home screen.
2. Open Settings and navigate to All Settings on your Samsung TV.
3. Select Support and then the Device Care option.
4. From the menu, select the Reset Smart Hub option.
5. Now, enter your TV PIN. (If you haven’t set up the PIN, enter the default PIN 0000)
6. Once your Smart Hub has been reset, reinstall the apps you need.
Change DNS Server
Changing the DNS server can perform a little trick on your Samsung TV apps not working issue. i.e., It gives you optimized speed while using streaming apps like Netflix, Disney Plus, or any other apps installed on Samsung TV. So change your DNS Settings to the latest Google DNS.
1. Launch the Settings on your Samsung TV and go to All Settings.
2. Click on the General tab and select the Network option.
3. Open the Network Status and click on IP Settings.
4. Now, choose to set DNS Manually and change it to 8.8.8.8.
5. Click on the OK button and restart your Samsung TV.
Now, launch the desired app and check whether the issue is resolved or not.
Update Samsung TV Software
If your Samsung TV is running with the older firmware, a few apps may find compatibility issues with your TV and you won’t be able to get the app on your TV. To fix these kinds of issues, you can update the firmware of your Samsung TV software to its latest version by using the below steps.
1. Connect your Samsung TV with a strong WiFi network.
2. Launch the home screen on your TV and go to Settings.
3. Navigate to the Support tab and select Software Update.
4. Click on the Update Now option and wait for the TV to search for the available updates.
5. If any update is available, click the Yes button to begin the updation process.
6. Once completed, your TV will restart automatically within a few minutes.
Factory Reset your TV
Sometimes, the Smart Hub or App Store on your Samsung TV will not work properly at those times, you can try to reset your Samsung TV settings back to the default factory settings. This process will remove all installed apps, accounts, and customized settings from your TV. Since removing all data from the TV, it is not advisable. But if you can’t fix the apps not working on Samsung TV issue, you go for it as a last option.
1. Open the Settings on your Samsung TV and select All Settings.
2. Go to the General & Privacy or Support tab.
3. Select Reset or Self Diagnosis → Reset from the menu.
4. Now, enter your TV PIN and click on the Yes button.
5. Once your TV restarts automatically, start setting up your Samsung TV.
Then install your favorite apps and start it without any issues.
Alternative Ways to Solve the Issue
If you still can’t fix the problem of the apps not working issue on your Samsung TV, you can contact the customer support webpage of Samsung to get a clarified solution. You can also check the specific app customer support to resolve the issue.
FAQ
There can be various reasons for an app not working on your Samsung TV. Some of the reasons include corrupt cache data and bad internet connections.
Yes, you can delete apps on your Samsung TV by navigating to the settings of the TV.
Disclosure: If we like a product or service, we might refer them to our readers via an affiliate link, which means we may receive a referral commission from the sale if you buy the product that we recommended, read more about that in our affiliate disclosure.