It would be disappointing if Hulu, one of the best streaming services, stopped working suddenly on your Samsung TV. It may occur due to connectivity issues, incompatibility, app glitches, and other technical error codes. As a result, the Hulu Samsung TV app will display a black screen, it may crash, the content will not load, you will get no sound, etc. Fortunately, Hulu not working on Samsung Smart TV is resolvable, and you can do it all by yourself. With this, you will get unlimited streaming with Hulu on Samsung TV.
In this article, you will learn the common causes and how to fix all the general and technical issues with Hulu on the Samsung TV.
Common Reasons for Hulu Not Working on Samsung Smart TV
When you find Hulu is not working on your Samsung TV, these are the reasons responsible for causing the issue.
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- Slower internet speed
- Minor bugs on your Samsung TV
- Failing to update the Hulu app and Samsung TV
- Server-down issues on Hulu
- Incompatibility of the app on TV
Possible Fixes for Hulu Not Working on Samsung Smart TV
The below-mentioned troubleshooting methods can resolve the Hulu not working issue on Samsung TV. We recommend you try these simple fixes to stream Hulu without any interruption.
Check Internet Connection
The first thing you must check when the Hulu app is not working is the internet connection on Samsung TV. If there is any problem with the internet connection or the internet speed is not fast enough, the content will start to buffer on your TV. Hulu requires 3 Mbps to stream the HD content, 8 Mbps to stream the live TV channels, and 16 Mbps to stream the 4K content. If your router has slow internet, you can fix this problem by restarting the WIFI router.
1. Turn off the WIFI router and remove the power cables from the power source.
2. Wait for about 5 minutes and then turn it on again.
3. Now, connect the Samsung TV to the WIFI.
4. Launch the Hulu app on your TV and try to stream the content on the app.
Check if the issue has been resolved and if Hulu is working normally on your Samsung TV.
Check the Status of the Hulu Server
There may be a possibility that the Hulu server has gone down. In this case, you cannot stream the content on your Samsung TV. In this case, you can’t fix the issue unless the Hulu developers sort out the server issues. Moreover, you can check Hulu’s server status using websites like Downdetector.
Restart or Power Cycle Your Samsung TV
When you find the internet speed to be normal, and there are no issues with the Hulu server, the issue might be with your TV. Therefore, you can restart your Samsung TV to sort out the Hulu not working issue on Samsung TV.
1. Power Off your Samsung TV and remove the cables from the power socket.
2. Wait a few minutes and then turn On your Samsung TV.
3. Now, launch the Hulu app on the TV and check if the streaming goes well.
Update Hulu App
One of the common reasons that leads to issues with streaming Hulu on your Samsung TV is due to the outdated software of the app. When you update the app on your Samsung TV, you can fix all the issues like Hulu freezing on Samsung TV, black screen errors, minor bugs, and all glitches. By updating the app, you will get access to the new features with enhanced security.
1. Hit the Apps icon on the home screen of the Samsung TV.
2. Tap the Magnifying glass icon and search for the Hulu app.
3. Click the Update button below the app name.
4. The updation process will begin. After updating Hulu, check whether you can watch the content on your Samsung Smart TV.
Check Your Hulu Subscription and Login Details
The Hulu Live and other content may not work on your Samsung TV if your subscription becomes inactive. So, it is mandatory to ensure that the account is active and the payment information is up to date. You can check this information in the Account Status and Billing section of the Hulu app. Also, ensure you have connected only limited devices to your Hulu account to avoid the Hulu not working issue on your TV.
The Hulu app will not allow you to stream the content if you’re login using the wrong or invalid credentials. Make sure to enter the correct and valid username and password to access the Hulu app on your Samsung Smart TV.
Update the Firmware of Your Samsung TV
When the issue is not with the Hulu app, you need to ensure that your Samsung TV is not causing any issues with streaming the Hulu app. To fix this, updating your Samsung TV would be the best option. This update will resolve other TV-related issues like bugs and minor errors and increase your TV’s overall performance. By updating the firmware, you can also fix the issue of the Hulu app not showing on Samsung TV.
1. Power On your Samsung TV and navigate to Settings.
2. Choose the Support tab from the left pane.
3. Next, select the Software Update option and click the Update Now button.
The TV will get updated to the latest software version. Now, you can check if the Hulu app is working fine on your TV.
Reinstall Hulu on Samsung TV
When your TV often gets stuck or the screen suddenly turns black while streaming the content on Hulu, you need to reinstall the app immediately. The reinstall option avoids the steps to uninstall the app on Samsung TV manually. This option will also fix other minor errors and install the app in the updated version on your Samsung TV.
1. On your TV home screen, click the Apps icon at the bottom.
2. Tap Settings and select the Hulu app from the list of apps.
3. Once the Hulu app is highlighted, click the Reinstall button below the app.
4. The app will get reinstalled. Now, open the app and log in with your credentials.
5. Finally, check whether the working issue has been resolved.
Clear the Cache Files
One of the major reasons that cause issues with the streaming of Hulu on your Samsung TV is the corrupted cache files. These are temporary files that may cause several problems, such as playback issues, sound not working on Hulu, lag in the performance of your Samsung TV, and more. To fix all these issues, you must clear cache files on your Samsung TV.
1. Go to the Settings and choose the Support tab.
2. Select the Device Care option.
3. Tap the Manage Storage option and select the Hulu app to clear the app cache.
4. Next, click the View Details option and select Clear Cache.
After doing so, the Hulu app cache will be deleted, and check if the Hulu streaming works fine on your TV.
Check the DNS Configuration on Samsung TV
The Hulu app can’t connect to the servers when the DNS settings on your Samsung TV are not configured appropriately. By making these changes, you can resolve the Hulu not working issue on your Samsung TV.
1. Go to the Settings and choose the General tab on the left pane.
2. Select the Network option and navigate to Network Status → IP Settings → DNS Server.
3. Change the DNS server from Get Automatically to Enter Manually.
4. Next, enter the DNS address as 8.8.8.8 and click the OK button.
5. Once the DNS address is changed, try streaming the Hulu content on Samsung TV and check if the issue is resolved.
Correct the Location and Language Settings on Samsung TV
Since Hulu is a geo-restricted platform, you cannot stream it from outside the US. If you have changed the location to a country incompatible with Hulu, it may lead to Hulu not working on Samsung Smart TV. You can solve this problem by selecting the correct location and changing language settings on Samsung TV.
1. Turn on your TV and move to Settings.
2. Under the General tab, select the System Manager option.
3. Now, choose the Location and Language Settings as per your region.
Finally, check if the Hulu streaming goes well on the Samsung TV.
Disable the Samsung Instant
As the Samsung Instant feature allows your Samsung TV to load the screen instantly, it may also interfere with the Hulu app and affect its content from streaming. This would also lead to Hulu not working issues. So, ensure that you disable the feature using the below-mentioned steps.
1. Go to the Settings of your Samsung TV.
2. Select the General tab from the left pane.
3. Scroll down to the Samsung Instant option and toggle it off.
Turn Off the Energy Saving Mode on Samsung TV
When you have enabled the Energy Saving Mode on your Samsung TV, it causes issues with the internet speed and ultimately affects the Hulu streaming on the Samsung TV.
1. Navigate to the Settings on your Samsung TV and select the General tab.
2. From there, go to the Eco Location option and locate the Energy Saving Mode option.
3. Turn it off to resolve the Hulu not working issue on your TV.
Check whether the Hulu content is streaming on your Samsung TV without issues.
Reset Smart Hub on Samsung TV
When the TV settings are fine-tuned, and the Hulu is not working continuously, we recommend resetting the Smart Hub on your Samsung TV. You can try this method when none of the above fixes work on your TV. It also removes unwanted cache files and corrupted data on the TV.
1. From the home screen of your Samsung Smart TV, go to Settings and choose the Support tab.
2. Select the Self Diagnosis option under the Support tab.
3. Now, click the Reset Smart Hub option.
After resetting the Smart Hub, install the Hulu app again on the Samsung TV and check whether the issue has been resolved.
Factory Reset Samsung TV
Opt for the Factory reset on your Samsung TV as the last option if the Hulu app keeps on crashing on your Samsung TV. Since it erases all the data from your TV, we do not recommend you perform the activity frequently. But if none of the above-mentioned fixes help resolve the issue, you can go for the reset option as final. You can fix the issue of Hulu not working by resetting your Samsung TV.
1. Hit the Home button and go to the Settings.
2. Choose General from the left tab and select the Reset option at the bottom.
3. Now, enter the PIN [0000] and click the OK button.
4. Click Yes if it prompts for confirmation.
5. Within a few minutes, your TV performs the factory resetting.
6. Once the process ends, you set up your Samsung TV from its initial stage.
7. Finally, download the Hulu app and verify whether the Hulu not working issue has been sorted out on your TV.
Alternative Ways to Solve the Issue
When you have tried all the above-mentioned fixes and find the not working issue persists on your Samsung TV, you can get in touch with the customer support team of Hulu or Samsung. They will analyze and detect the exact reason that led to Hulu not working issue and then assist you in resolving the same.
Best Hulu Alternative to Use on Samsung TV
When none of the DIY fixes resolves the issue, you should look for the best Hulu alternative streaming service to watch your desired content. We recommend using Disney+ on Samsung TV as the replacement for Hulu. It offers lots of movies, shows, and series to watch. Since it is officially available, you can install the app on Samsung TV quickly.
FAQ
Check the year in your TV model. If the Samsung TV is manufactured before 2016, you can’t install the app on your TV.
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